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ROLE:Credit - Content Management - Content Moderation



  • Organize, categorize, and publish content and information using specific tools and channels

  • Review, classify and/or eliminate highly sensitive content

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality

  • Serve as an advocate for the user community

  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

  • Participate in process improvement initiatives that improve quality and efficiency of work

  • Participate in continuous training programs and workgroup discussions for optimal development in the role

Education Required:

  • Bachelors degree in Any stream


  • Sound coping, emotional resilience, and stress-management skills

  • Excellent comprehension, communication, and (insert language) skills

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfortable synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

  • Deep familiarity and passion for the internet, internet platforms, and internet culture

  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

  • Ability to work well on a team and individually

  • Ability to work differing work rotations/shifts and non-standard work hours

  • Flexible in meeting changing business needs in a fast-paced environment

  • Commitment to quality, efficiency, and effectiveness

  • Previous business process outsourcing, customer service, or content moderation experience is a plus

SALARY: 2.3 to 3.6 LPA Expected