ROLE:Credit - Content Management - Content Moderation
Location: HYDERABAD
JOB DESCRIPTION:
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Serve as an advocate for the user community
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
Education Required:
- Bachelors degree in Any stream
SKILLS:
- Sound coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and (insert language) skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfortable synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well on a team and individually
- Ability to work differing work rotations/shifts and non-standard work hours
- Flexible in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
