Amazon is Hiring for Virtual Technical Customer Service Role | Apply Now

Role:Virtual Technical Customer Service

Location: WORK FROM HOME

JOB DESCRIPTION:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Education Required:

  • 12TH Pass
  • Diploma
  • Any Graduation

  • Any Stream

SKILLS Required:

Communication Skills:
 Excellent communication skills (written and verbal)
 Ability to communicate correctly and clearly with all customers
 Excellent documentation skills
 Good comprehension skills ability to clearly understand and state the issues customers present
 Ability to concentrate follow customers issues without distraction to resolution
 Good composition skills ability to compose a grammatically correct, concise, and accurate written response
 Work successfully in a team environment as well as independently

Computer Knowledge/Skills:
 Ability to use a desktop computer system
 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
 Excellent typing skills
 Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
 Demonstrates an ability to successfully navigate websites
 Demonstrates a proficient knowledge of email applications
 Demonstrates an ability to learn in various media
 Ability to successfully adapt to changes in the work environment

SALARY: AS PER THE NORMS

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