JOB ROLE NRI Remote Relationship Manager
Location:WORK FROM HOME
ABOUT
- Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi’s products
- Provide advice and product information to Citi clients as appropriate, outlining features and benefits
- Build and maintain new and existing customer relationships
- Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers
- Achieve or exceed decided sales targets
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education Required:
UG/postgraduate
- Previous relevant experience in financial sales and customer service preferred
- Consistently demonstrates clear and concise written and verbal communication
- Proficient computer and technology skills
- Demonstrated sales skills
- Effective problem-solving and negotiation skills
- Demonstrated Influencing and relationship management skills
SKILLS:
- Fluent in English
- Good communication skills
- Passion towards Sales
- Team player with a positive attitude
- Good telephone etiquette & soft skills
- Customer centric attitude
Other:
Knowledge about Banking Industry will be an added advantage.