JOB ROLE :Customer Service Quality Executive
Location: work from home
ABOUT
Ditto has been featured in LinkedIn’s Top Indian Startups of 2022.
Finshots is one of the leading financial newsletters with over 500K subscribers.
What do we do at Ditto?
We help people buy insurance.
We explain health and life insurance in a language users understand
We curate and offer personalized recommendations
Who’s backing us?
We are funded by Zerodha- India’s largest stockbroker
Roles and Responsibilities
- Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor’s recommendations
- Develop customer support quality standards
Education Required:
Any Graduation
Any Post Graduation
SKILLS:
- Experience of 0 – 3 years
- Strong communication skills
- Excellent customer service skills
- Prior experience in the Insurance Domain will be an added advantage
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively
