Role:Customer Success - Video KYC
Location :WORK FROM HOME/BANGALORE
- Conduct remote KYC (Know Your Customer) verifications of customers via video call.
- Ensure that all KYC procedures are followed as per the regulatory guidelines.
- Gather and verify customer information, including personal and financial information, by asking appropriate questions.
- Review customer documents to ensure they are valid and genuine.
- Accurately input customer information into relevant databases and systems.
- Handle customer queries and provide guidance on the video KYC process.
- Maintain accurate records and document all customer interactions.
- Ensure that all data is kept confidential and secure.
- Follow up with customers and escalate issues to management when necessary.
- Stay up-to-date with changes in regulations and processes related to KYC.
- Note that the specific duties and responsibilities may vary depending on the company and the industry.
- Good Communication Skills (Hindi / English + Any regional language)
- Should be fluent in Hindi & any regional language
- Brownie points if you are open to working in night shifts and/or rotational day shifts