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Officer / Executive – Security – AO&CS

Primary Responsibility:

Executive Security will be responsible for implementation of security policy and procedures laid down by the Company. 

Objective:

To secure

·        Safe operation

·        Punctuality

·        Customer Satisfaction

·        Team efficiency

·        Cost control

·        Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional responsibilities:

·        Maintain standards as per Company requirements

·        Ensure effective threat assessment and response capability

·        Achieve department goals and follow up

·        Perform duties as per the Security Program

·        Maintain performance standards and follow up with your shift

·        Monitor continuously the Quality System and the level of conformance

·        Secure quality levels

·        Optimize resource

·        Aware of Emergency Response Procedures, rules and regulations

·        Acquire and maintain necessary skills required to perform job functions

·        Maintain work procedures as per company requirements

·        Carry out development dialogue with the Team leaders

·        Control theft and pilferage of company property

Administrative Responsibilities:

·        To maintain files and log sheets

·        Give inputs for training requirements

·        Updating of manuals and local procedures

·        Ensure competent and qualified work force are detailed for duty

·        Verify Invoices

·        Personnel development and management

·        Maintenance of equipment

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Officer / Executive – AO&CS in the role of Customer Service

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

·      Making reservations across the counter

·      Selling of tickets.

·      Remitting cash to the concerned department.

·      Answering customer queries over the telephone.

Departures

·      Attend the pre – flight and post flight briefings.

·      Setting up of check in counters.

·      Screening of checked in baggage.

·      Maintain high quality of Check in procedures.

·      To assist customers with special requests.

Arrivals

·      To assist customers with special requests.

·      To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

·      Co-ordination with the baggage vendor for the damaged bags.

·      Follow up with the en-route stations regarding lost baggage.

Post flight departure 

·      Filing of all necessary flight papers

·      Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Officer/ Executive – AO&CS in the role of Ramp

(OUText – Ramp)

·        Confirm the ETA of the flight from OCC or System (Navitaire).

·        Take the bay no. from Apron and convey it to all the stations on R.T.

·        Ensure that you are at the bay D-20 mins with all the equipments required.

·        Note down the Touch down and Chocks and convey it on R.T.

·        Allign the ramp properly.

·        Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

·        Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

·        Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

·        After departure make sure that all the equipments are sent back to the transport yard.

·        Fill the ramp filling.

·        During the flight ensure everyone is smooth, safe and flight is on time.