Lenovo is Hiring for Quality Analyst Role

JOB ROLE : Quality Analyst

Location -BANGALORE

ABOUT

  • participates in the call audit design.

    • Carries out call monitoring in accordance with monitoring formats and quality standards and gives management team trend data.


    • Tracks performance using a quality monitoring data management system.

    both on a team and an individual basis.

    • Performs email response monitoring for inside sales.

    • Takes part in programmes that listen to customers to determine their needs and

    expectations.

    • When necessary, gives various internal support groups actionable data.

    • Plans and leads staff calibration sessions for calls.

    • Gives team leaders and supervisors feedback to improve their communication within the

    team

    • Constructs a

Education Required:

  • Bachelor’s Degree
  • 2019,2020,2021 & 2022

skills

  1. Communication skills

SALARY:4 lpa expected

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