Lenovo is Hiring for Quality Analyst Role

participates in the call audit design.

• Carries out call monitoring in accordance with monitoring formats and quality standards and gives management team trend data.

• Tracks performance using a quality monitoring data management system.

both on a team and an individual basis.

• Performs email response monitoring for inside sales.

• Takes part in programmes that listen to customers to determine their needs and

expectations.

• When necessary, gives various internal support groups actionable data.

• Plans and leads staff calibration sessions for calls.

• Gives team leaders and supervisors feedback to improve their communication within the

team

• Constructs a