JOB ROLE : Quality Analyst
participates in the call audit design.
• Carries out call monitoring in accordance with monitoring formats and quality standards and gives management team trend data.
• Tracks performance using a quality monitoring data management system.
both on a team and an individual basis.
• Performs email response monitoring for inside sales.
• Takes part in programmes that listen to customers to determine their needs and
• When necessary, gives various internal support groups actionable data.
• Plans and leads staff calibration sessions for calls.
• Gives team leaders and supervisors feedback to improve their communication within the
• Constructs a
- Bachelor’s Degree
- 2019,2020,2021 & 2022