JOB ROLE: Customer Support Executive
Location - WORK FROM HOME
When one of our valued customers has a query or problem, we at MyOperator rely on our customer care department to handle it professionally. We’re searching for a highly qualified customer service agent to join our team. This person will manage incoming and outgoing phone calls, emails, and chat requests with a helpful, kind attitude.
A quick learner with the ability to solve problems quickly and creatively is the ideal fit for our customer-first business approach. He or she has sales experience as well, as the chance to advertise the company’s goods and services may come up. The most effective representatives possess the interpersonal and communication skills required to offer assistance, respond to inquiries, and effectively handle problems. acting as our company’s spokesperson and public face,
Develop in-depth knowledge of the company’s products and services.
Using the tools at hand, conduct research to answer consumer inquiries.
High FCR% for Chat & Calls is required
Create a connection with consumers by interacting with them in a warm, welcoming, and professional way in order to provide excellent experiences and foster long-lasting partnerships.
Respond to all customer enquiries involving bids, orders, status requests, grievances, product returns, and warranties in a timely, professional, and correct manner.
By suggesting and outlining the advantages of more corporate services, taking advantage of opportunities to offer products and services whenever they arise, and meeting daily personal/team qualitative and quantitative targets
Keep daily logs, and record issues and their resolves in an electronic database for account managers to evaluate and take action on.
- 100% Remote working
- Attractive incentives
- Paid time off
- ANY GRADUATION
- ANY STREAM
Graduate in any discipline
Proven experience in a call centre customer support/service environment (Tech Support Environment Preferred)
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactfully
Ability to multitask, manage time, and prioritise
Able to work individually and as a team
6 Day Working with 1 Rotational Week off, also, may need to work during holidays.