JOB ROLES: Customer Support Intern
Location -WORK FROM HOME
- Responsible for resolving and replying to queries.
- Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels
- Sending timely events related or customer related communication
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits
- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritize.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.