JOB ROLE:Service Agents
Location - pan india
JOB DESCRIPTION:
Once you become a Service agent, you will have an option of:
- On-boarding shopkeepers for Paytm by placing a QR code at their shop
- Up-selling our products such as SoundBox, Card machines
- Earn commission by recharging mobile phones, paying electricity bills, booking train, flight or hotel tickets for the customers.
- Anyone, who is looking for an additional income and is at least 18 years of age. It is mandatory to have an android phone. Additional advantage will be if you have a prior sales experience and are comfortable with travelling.
Customer service skills: Working as a Paytm service agent will give you the chance to develop and refine your customer service skills, such as active listening, problem-solving and conflict resolution.
Career advancement: Service agents who consistently perform well and demonstrate a strong work ethic may have the opportunity for career advancement within the company.
Technical knowledge: Paytm service agents will have the opportunity to learn about the latest technologies and financial services, which can be useful in their future careers.
Working in a dynamic environment: Paytm is a fast-paced and rapidly growing company, providing a dynamic and challenging work environment for service agents.
Flexibility: In some cases, Paytm service agents may have the opportunity to work flexible hours or from home, providing a good work-life balance.
Overall, being a Paytm service agent can be a rewarding career choice, offering the opportunity to develop valuable skills, advance professionally, and work in a dynamic and growing company.
Education Required:
18+ age
10th pass
12th pass
Any degree
Any pg
Skills Required:
Excellent communication skills: Paytm service agents must have strong verbal and written communication skills, as they will be interacting with customers via phone, email, and chat.
Customer-oriented mindset: Service agents should have a strong customer-focus and be able to put themselves in the customer’s shoes to understand their needs and concerns.
Problem-solving skills: Paytm service agents should have the ability to quickly identify and resolve customer issues, often in real-time.
Technical knowledge: Service agents should have a good understanding of technology, including the Paytm app, mobile devices, and payment systems.
Time management: Service agents must be able to handle multiple customer inquiries and tasks simultaneously, while prioritizing and managing their time effectively.
Emotional intelligence: Paytm service agents should have the ability to handle difficult customer interactions with empathy and maintain a positive, professional demeanor.
Adaptability: The fast-paced nature of the financial technology industry requires service agents to be flexible and adaptable, able to learn and apply new information quickly.
Having these skills will help Paytm service agents to effectively assist customers, resolve issues, and provide a high level of customer satisfaction.
SALARY: upto 30k
With this income opportunity, you can easily earn up to Rs.30,000 per month or even more depending on your time & efforts taken to on-board as many merchants. More the merchants means more the money. Payouts are basis the services you sell. The payout of certain services are immediate, some weekly and some monthly. Please register for our webinar to know more.
