Rackspace is Hiring for Customer Service Specialist Role | Apply Now


JOB ROLE: Customer Service Specialist

Location -WORK FROM HOME

JOB DESCRIPTION:

Works under close supervision, detailed instructions on work. Critical CompetenciesKey Responsibilities• Answers incoming phone calls in an efficient and professional manner. Acts as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals. Maintains a neat and organized reception area. Periodically assists with light word processing or other clerical duties during slow periods.Knowledge• Basic reception skills including call reception, message taking, delivery acceptance, and visitor greeting. Outgoing personality with a professional appearance and demeanor. Ability to communicate technical information and ideas for others to understand. Capacity to work successfully in small groups while promoting inclusiveness. Ability to stay organized.

Education Required:

• High school diploma or equivalent requiredCertifications Experience• 1 to 2 years of receptionist/phone console experience

Skills Required:

• Works under close supervision, detailed instructions on work. Critical CompetenciesKey Responsibilities• Answers incoming phone calls in an efficient and professional manner. Acts as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals. Maintains a neat and organized reception area. Periodically assists with light word processing or other clerical duties during slow periods.Knowledge• Basic reception skills including call reception, message taking, delivery acceptance, and visitor greeting. Outgoing personality with a professional appearance and demeanor. Ability to communicate technical information and ideas for others to understand. Capacity to work successfully in small groups while promoting inclusiveness. Ability to stay organized.

SALARY: AS PER THE NORMS



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