Social Pilot is Hiring for Associate Manager (Customer Support) Role | Apply Now

JOB ROLE :Associate Manager (Customer Support)

Location: Work from Home


  • Deliver interactive product demonstrations to help the user find value in the product
  • Proactively support customers with prompt, friendly and accurate solutions through any medium or channel (including email, phone and chat)
  • Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers
  • Work closely with customers to understand their measures of success and identify areas for improvement
  • Communicate effectively and promptly with cross-functional colleagues to gather inputs required for issue resolution.
  • Establish a trusted partner/advisor relationship with customers and drive value with SocialPilot

Education Required:

  • Bachelor’s degree (or equivalent job-related experience)
  • Strong communication and interpersonal skills; ability to provide timely communications to customers is vitally important
  • Strong analytical skills – ability to adapt the tools quickly and in-depth knowledge on finding out the root cause of the problem
  • Ability to quickly develop effective working relationships with internal and external contacts
  • Modernizing customer experience through tools, technologies, and processes to both resolve customer issues as well as help answer their “how-to” questions
  • Develop a proactive approach to establish a “best-in-class” support services experience to continuously improve customer engagement and satisfaction
  • Meeting the customer’s SLAs while updating the tickets on timely manner
  • Understanding of social media channels and connections

Salary :

  • Salary CTC: 30000/month