Role:Customer Support Executive
Location :WORK FROM HOME
JOB DESCRIPTION:
Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and drives the company’s overall strategy. Our team members are constantly provided with resources, mentorship and support from our highly energetic leadership. SuperProcure is extremely inclusive and believes in collective success.
Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 billion logistics industry everyday? DO APPLY.
Team: Our team comprises people who are passionate towards bringing a positive change and make a meaningful impact on the lives of people associated with the logistics & SCM domain. Our combined backgrounds comprise technology, industry experience and past start-up experience.
Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure and a fun workplace.
We are looking for an Operations executive who will be responsible for smooth functioning and can facilitate the onboarding and implementation process, and will have a keen eye for detail.
Key Responsibility Areas- Calling users to drive adoption wherever required.
- Working on user account configuration in the system as per requirement.
- Handling user training and onboarding online over phone calls and emails.
- Monitoring gaps in user adoption and making reports on the same.
Education Required:
- Bachelors /Masters Degree in relevant fields
- 0-1 year experience in relevant fields
SKILLS
- Must possess excellent verbal, written, and communication skills.(English/local language)
- Confident and crisp communication over calls presence.
- Should have basic knowledge of MS-Excel & PowerPoint.
- Experience in selling logistics solutions will be an advantage.
- Ability to manage time effectively and multi-task without losing attention to detail
- We look for people with Empathy, Passion, Persistence, and Ability to learn new things.
