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ebay jobs

eBay is hiring for Indirect Tax Analyst Role| Apply Now

/ any graduate jobs, latest jobs, non technical jobs, work from home jobs /

JOB ROLES: Indirect Tax Analyst

Location -WORK FROM HOME

JOB DESCRIPTION:

  • Ownership and main point of contact for escalated sales tax refunds related to taxability issues and buyer exemptions

  • Collaborate with customer service to resolve customer-initiated sales/VAT tax inquiries

  • Assist US-based Indirect Tax Team in gathering and analyzing large data sets and other audit support documentation

  • Assist US-based Indirect Tax Team with other special projects or miscellaneous duties as assigned

  • Perform ad-hoc tax technical research

Requirements:

  • Experience with U.S. sales & use taxes is required, knowledge of Canadian GST and additional global VAT systems a plus

  • Capable of working independently while acting as part of a global tax team

  • Strong issue identification and mitigation skills

  • Ability to articulate complex concepts in a concise manner both written and verbally

  • Proficiency with Excel, Microsoft Office, and tax research engines required

  • Experience with SharePoint, Tableau, Alteryx and other data wrangling tools preferred

  • Experience with Vertex and/or other tax engines preferred

Education Required:

  • Bachelor’s degree or equivalent with emphasis in Finance, Information Systems, or Accounting. Advanced degree a plus
  • Fluent in English – other languages helpful
  •  

SKILLS REQUIRED:

    • 1-3 years of related indirect tax experience. Big 4 experience a plus
    • Bachelor’s degree or equivalent with emphasis in Finance, Information Systems, or Accounting. Advanced degree a plus
    • Fluent in English – other languages helpful

    Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

SALARY: AS PER THE ROLE

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eBay is hiring for Indirect Tax Analyst Role| Apply Now Read More »

ebay is Hiring for Customer Service Executive Role | Apply Now

/ 10th & 12th pass jobs, any graduate jobs, Diploma, latest jobs, non technical jobs, work from home jobs /

JOB ROLE: Customer Service Executive

Location - WORK FROM HOME

JOB DESCRIPTION:

  • Handle day to day reactive issues with merchants via inbound and outbound phone and email

  • Work as per defined processes and SLA – outlook issue process

  • Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.

  • Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.

  • Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)

  • Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes

  • Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution

  • Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy

  • Share timely findings with the AM’s

  • Share learning with team in daily huddles for exciting/unique issue/query worked.

  • Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution

  • At times, use negotiation and influence to advocate on behalf of eBay and/or the customer

  • Summarize and provide customer feedback to management

  • Perform related duties as assigned

  • Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.

  • Training/OJT Lead: Provide training and mentoring new hires or low performers.

  • Training/OJT Lead: Provide policy/product/process update with team

  • Handle escalated complicated cases

Education Required:

  • 12TH PASS
  • DIPLOMA
  • ANY DEGREE

Skills Required:

  1. Excellent communication skills: As a customer service executive, you will be required to interact with customers on a daily basis. Strong communication skills, including verbal and written communication, are essential for effectively communicating with customers.

  2. Empathy and patience: You must have the ability to empathize with customers and understand their concerns. It is also important to remain patient when dealing with difficult customers and challenging situations.

  3. Problem-solving skills: A customer service executive must be able to identify and resolve problems effectively and efficiently. This requires analytical and critical thinking skills to analyze the situation and provide a solution.

  4. Multi-tasking: Customer service representatives are often required to handle multiple tasks at the same time, including answering calls, responding to emails, and resolving customer issues.

  5. Knowledge of eBay policies and procedures: You should have a good understanding of eBay policies and procedures, including shipping, returns, and payments. You must also be knowledgeable about the products and services offered by eBay.

  6. Technology skills: As a customer service representative, you should be comfortable using various technology platforms, including email, chat, and phone systems.

  7. Teamwork: Customer service is often a team effort. The ability to work well with others and collaborate with colleagues is essential for providing exceptional customer service.

  8. Time management skills: As a customer service representative, you must be able to manage your time effectively to handle a large volume of customer inquiries within a specified timeframe.

SALARY: 35k EXPECTED

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ebay is Hiring for Customer Service Executive Role | Apply Now Read More »