TestBook is Hiring for Customer Support (Intern) Work from home Role –

JOB ROLE :Customer Support Intern - Learning

Location: WORK FROM HOME

ABOUT

  • Interact with customers by phone, e-mail, or online chat concerning various care issues.
  • Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
  • Troubleshoot problems and coordinate with various internal departments to resolve problems.
  • Capturing and applying customer feedback.

Education Required:

  • 12th pass
  • Diploma
  • any UG&PG

SKILLS:

  • Excellent communication skills
  • Fluent in both English and Hindi
  • Ability to multitask
  • Attention to detail
  • Ability to honor deadlines
  • A proactive approach to support

Salary :15k to 20k per month

  • 2.5 LPA
  • EXPECTED

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