Role:Order Management Associate
Location :Bengaluru
JOB DESCRIPTION:
Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
Escalate all delays to internal groups including to the senior members of the team as appropriate
Accountable for meeting and maintaining defined standards for quality and productivity
Manage internal customer queries and communication in a professional and service-minded manner ensuring
Be a team player and ensure that internal and external customer’s requirements are met – attend team meetings
Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
Support billing team in validating online invoices and portals
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
Creating and modification of customer master data.
Meet agreed volume, service and quality targets
Education Required:
Graduate/post-graduate in related field such as commerce or accounting
SKILLS
Good data interpretation skills
Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
Customer focused
Ability to prioritise and attention to detail
High aptitude for learning
Deadline oriented and ability to multi-task
Should possess excellent communication – written and verbal and able to work as a team
Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
Should be flexible working in night shifts
