JOB ROLE:Customer Success Executive
Location - WORK FROM HOME
JOB DESCRIPTION:
As a Customer Success Executive, you will play a fundamental role in achieving Treebo’s ambitious customer acquisition and revenue growth objectives. You will be responsible for obtaining and maintaining long term Key Customers by comprehending their requirements. The ideal candidate is someone who can build and foster strong relationships with strategic customers. You will need to identify needs and requirements to promote our company’s solutions. The goal is to contribute towards sustaining and growing our business to achieve the maximum Share of Wallet from all our customers. Executives must be comfortable and fluent in both written and verbal communications through meetings/calls/emails, work closely with stakeholders and always be on the lookout for ways to increase Treebo’s Share of wallet with customers.
Job Description
➢ Manage Treebo’s key corporate accounts.
➢ Develop relationships with clients and farm the existing accounts for more business opportunities.
➢ Build trust with a portfolio of major clients to ensure they do not turn to competition.
➢ Acquire a thorough understanding of key customer needs and requirements.
➢ Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and help increase SOW and visibility of the brand.
➢ Ensure the correct products and services are delivered to customers in a timely manner.
➢ Serve as the link of communication between key customers and internal teams.
➢ Route qualified opportunities to relevant stakeholders for successful closure.
➢ Drive Central Initiatives through verbal/written communications to admins.
➢ Coordinate with internal stakeholders to ensure delivery of the highest standards of customer experience.
Education Required:
UG Degree in business administration or any other relevant field.
SKILLS:
Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
➢ Highly energetic Individuals who are always willing to stretch their boundaries at work
➢ Target driven folks who will not stop or settle for anything lesser than their assigned targets
➢ Proficient with corporate productivity and web presentation tools
➢ Good negotiation skills
➢ Strong listening and presentation skills
➢ Ability to multitask, prioritize, and manage time effectively
