Role:Customer Support Engineer
Location: BANGALORE
JOB DESCRIPTION:
Job Summary
The Customer Support Engineer is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Analyst LI is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
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What you will do
Let’s talk about Responsibilities
• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
• Utilize the Salesforce Service Console to log customer cases
• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
• Utilize internal resources to assist in the prompt resolution of application and technical issues
• Contribute to the maintenance and improvement of the knowledge base
• Escalate calls to higher-level analysts according to defined support processes
• Contribute to the monthly team goals
• Participate in after-hour on-call rotation
Education Required:
Let’s talk about Qualifications, Skills and Experience
• Bachelor’s degree or equivalent experience
• Excellent customer service skills in a technical environment
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Electronic Health Record experience is preferred
• Knowledge of the post-acute healthcare industry is preferred
skills
Let’s talk about Qualifications, Skills and Experience
• Bachelor’s degree or equivalent experience
• Excellent customer service skills in a technical environment
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Electronic Health Record experience is preferred
• Knowledge of the post-acute healthcare industry is preferred
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