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HSBC is Hiring for Contact Centre Representative Role | Apply Now

JOB ROLE: Contact Centre Representative

Location : WORK FROM HOME/hyderabad & Bangalore

JOB DESCRIPTION:

Receives general inbound customer calls in a contact center environment typically on a single product and or proposition.  Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.  Responsible for achieving individual targets and whilst maintaining quality and compliance.

What you’ll do:

  • Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Handling complaints/difficult customers and offering first contact resolution ensuring good customer experience
  • Strive to achieve the  Call Centre KPIs as an individual target and Team target.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  • Generating customer loyalty through strong knowledge of key products and services
  • Providing accurate information to customers and striving for zero-error rate
  • Preparing written correspondence for customers on request with accuracy and timeliness
  • Owns and resolves issues and understands how and when to escalate
  • Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
  • Values diversity amongst team

Education Required:

12th pass

diploma

graduation

pg

Skills Required:

  • Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
  • Excellent email writing and verbal communication skills.
  • Good prioritizing, planning and organizing skills.
  • Adaptable and flexible to change.
  • Domain Knowledge required.
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required

What additional skills will be good to have:

  • All applicants must have successfully completed their probation period.
  • All applicants must have a minimum performance rating of ‘Good’ and behavioral rating of ‘Strong’ in the last two appraisals.
  • All L8 and L7 applicants should have served at least 18 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
  • Application form should be submitted along with the current CV
  • All applicants should inform their respective Line Managers of their application.
  • All the completed applications should be submitted on or before the closing date.
  • Applicant should not be on a corrective action plan/disciplinary action in the last 6 months or any other performance action as on the date of application.
  • The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

SALARY: AS PER THE NORMS

HOW TO CREATE YOUR RESUME

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Arcitech is hiring for Python Developer Interns | Apply Now

Role :

Python Developer Interns

Location :

Mumbai, India

JOB DESCRIPTION:

– Cutting-Edge Projects: Dive into AI/ML initiatives that are shaping the future.

– Hands-On Experience: Gain valuable insights into Python applications, AI, and API integration.

– Supportive Environment: Thrive in a vibrant culture that nurtures innovation and growth.

– Mentorship: Learn from industry leaders on impactful projects.

– Path to Full-Time: A 6-month internship with the prospect of full-time employment based on your performance.

What you will do

    •  Contribute to the development of AI-driven applications.

      – Work collaboratively on API integration for innovative projects.

      – Participate in R&D efforts to advance our AI capabilities.

      – Align your work with Arcitech’s mission to transform industries through AI.

Education Required:

  • Students currently pursuing or recently graduated in Computer Science or related fields.

skills

  •  A solid foundation in Python programming.

    – A keen interest in AI/ML, with a desire to explore API development and integration.

    – Exceptional problem-solving abilities and an eagerness to learn.

     

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

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American Express is hiring for Analyst-Data Analytics | Apply Now

Role :

Analyst-Data Analytics

Location :

Gurgaon, Haryana, India

JOB DESCRIPTION:

In this role, the incumbent will be part of US Consumer Marketing Analytics & Investment Services team. He / She will apply advanced analytics to drive acquisition & customer marketing campaigns & targeting strategy while optimizing for customer relevance and profitability. The team works in close collaboration with Product, Marketing, Finance, Risk and other partners across BUs. This role requires candidates with analytical bent of mind and exceptional quantitative and problem-solving skills. Prior experience in analytics roles is preferred but not mandatory. 

What you will do

    •    Perform in-depth data analysis to understand acquisition & customer dynamics and derive actionable insights to drive revenue for US consumer business. 

      ·       Evaluate impact on business of different strategies/initiatives and generate insights and recommendations. 

      ·       Closely monitor behavioral performance of acquisitions/customer channels and identify driving factors behind trends. 

      ·       Collaborate with Marketing, Finance and Product teams to plan and prioritize various initiatives. 

      ·       Continuously broaden and strengthen knowledge of analytical methods and tools to further evolve our analytical practices. 

      ·       Dealing with standard marketing performance metrics such as ROI, Cost per acquisition, efficiency yield etc.

Education Required:

  • Degree in business, economics, statistics, mathematics, engineering or finance combined with a master’s or other secondary professional qualification
  •  0-3 years of relevant analytics experience

skills

  • Strong analytical and problem-solving skills.

    ·       Strong ability to drive results; self-starter. 

    ·       Strong interpersonal, written and verbal communication skills.

    ·       Experience in programming languages like Hive, SQL, SAS, Python etc,

    ·       Proficient in MS Office especially excel and powerpoint. 

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

American Express is hiring for Analyst-Data Analytics | Apply Now Read More »

Unstop is hiring for Data Science Internship | Apply Now

Role :

Data Science Internship

Location :

Bengaluru, Gurgaon

JOB DESCRIPTION:

Job description

What you will do

    • Participate in the development and implementation of AI models focused on image processing and computer vision to analyse satellite imagery and generate actionable insights.
    • Collaborate with the data science team to enhance existing models and develop new techniques using the latest in Generative AI and Deep Learning.
    • Conduct research and apply advanced mathematics concepts (Probability, Statistics, Linear Algebra, Permutation and Combination, Epipolar Geometry) to improve model accuracy and efficiency.
    • Work closely with cross-functional teams to understand project requirements and deliver solutions that meet business needs.
    • Document and present findings and progress to technical and non-technical stakeholders.

Education Required:

  • Currently enrolled in or a recent graduate of a Bachelor’s or Master’s program in Computer Science, Data Science, Mathematics, or a related field

skills

  • Strong foundation in mathematics, especially in Probability and Statistics, Linear Algebra, Permutation and Combination, and Epipolar Geometry
  • Hands-on experience with image processing, computer vision, and deep learning frameworks (e.g., TensorFlow, PyTorch)
  • Familiarity with the latest Generative AI technologies and their applications
  • Proficiency in programming languages such as Python and experience with data manipulation and analysis libraries (e.g., NumPy, Pandas, OpenCV)
  • Excellent problem-solving skills and the ability to work independently as well as part of a team
  • Strong communication skills to effectively articulate complex technical concepts

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

Unstop is hiring for Data Science Internship | Apply Now Read More »

Deloitte is hiring for Data Engineer | Apply Now

Role: Data Engineer

Location: work from home/BANGALORE

JOB DESCRIPTION:

Ready to utilize your knowledge of Python?

We have an exciting role for you as Data Engineer.

Required Skills:

 

  • Advanced working knowledge of Python
  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
  • Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets.
  • Experience on the following software/tools
  • Experience with big data tools: Hadoop, Spark, Kafka, etc.
  • Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
  • Experience with AWS cloud services: EC2, EMR, RDS, Redshift
  • Experience with Azure cloud services, databricks

Education Required:

Any Graduation

Any Stream

skills

    • Ready to utilize your knowledge of Python?

      We have an exciting role for you as Data Engineer.

      Required Skills:

       

      • Advanced working knowledge of Python
      • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
      • Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets.
      • Experience on the following software/tools
      • Experience with big data tools: Hadoop, Spark, Kafka, etc.
      • Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
      • Experience with AWS cloud services: EC2, EMR, RDS, Redshift
      • Experience with Azure cloud services, databricks

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SALARY:INR 7 Lakh plus variable benefits.

HOW TO CREATE YOUR RESUME

Deloitte is hiring for Data Engineer | Apply Now Read More »

Oliv.ai is hiring for Growth Marketing Intern | Apply Now

Role:Growth Marketing Intern

Location: work from home/parttime

JOB DESCRIPTION:

Oliv.ai is seeking a motivated and organized student or early-career professional to join our marketing team as a Growth Marketing Intern. This role is paid 20,000 INR/month, remote but based out of Bangalore (ability to go on-site), full-time, and 3-6 month duration with potential to convert to direct hire. You’ll drive the power of partnerships and digital platforms to propel our brand’s growth. Your role will be instrumental in driving our outreach and engagement strategies across various channels.

What you will do

    • Scout and engage influencers across platforms like LinkedIn, Twitter, and Instagram to expand brand reach, maintaining a database to track and analyze campaigns for future strategy adjustments.
    • Manage influencer partnerships from outreach to content analysis, ensuring effective collaboration and impact assessment.
    • Utilize LinkedIn for B2B client and partner engagement, developing personalized outreach campaigns to grow the business network and refine prospecting strategies with the marketing and sales teams.
    • Assist in creating and scheduling diverse content (webinars, podcasts, newsletters) tailored to specific platforms, analyzing performance for optimization.
    • Enhance social media presence and engagement across platforms like Twitter, LinkedIn, and Instagram, actively interacting with the community to foster a positive brand image.
    • Support the execution of social media campaigns, staying updated with trends and algorithm changes to maximize visibility and engagement.
    •  

Education Required:

  • A degree in Computers/Electronics/Information & Tech/Data-communications with 0 to 1 year of experience in software development (even students studying in final year engineering degree)

skills

    • A dynamic student or recent graduate with a passion for Marketing, Communications, or a similar field, eager to dive into the world of growth marketing.
    • A genuine interest in leveraging social media and influencer partnerships to drive brand growth.
    • Exceptional communication abilities and meticulous attention to detail.
    • The capability to juggle multiple tasks in a fast-paced environment, working independently and as part of a team.
    • Creativity, curiosity, and a readiness to embrace challenges and learn from them.
    • 1-2 years of relevant exposure is preferred
    •  

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SALARY:

  • This role is paid 20,000 INR/month, remote but requires Bangalore presence, full-time, and 3-6 month duration with potential to convert to Growth Marketing Associate
  • Flexible paid time off, sick leave, and a flexible remote WFH workplace #LI-remote
  • All the tools you need to succeed including a new Macbook
  • Flexible work hours because we want you to work your best way
  • We help our team build their career and unleash their potential – we foster top talent and build distinct tailored growth plans which elevate both skills and income

HOW TO CREATE YOUR RESUME

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Oliv.ai is hiring for People & Talent Intern | Apply Now

Role:People & Talent Intern

Location: work from home/PARTTIME

JOB DESCRIPTION:

  • Assist in the recruitment process, including crafting job descriptions, screening candidates, and coordinating interviews.
  • Implement innovative sourcing strategies to attract top talent.
  • Contribute to employer branding initiatives.
  • Support HR initiatives such as performance management and employee engagement.
  • Serve as the first point of contact for employee queries.
  • Maintain and update employee records in compliance with data protection laws.

Education Required:

  • Enrolled in or a recent graduate of HR, Business Administration, or related fields.
  •  

skills

    • Interest in the startup ecosystem and B2B SaaS.
    • Exceptional communication and interpersonal skills.
    • Strong organizational skills and detail-oriented.
    • Proactive, eager to learn, and adaptable.
    • Familiarity with HR software and recruiting tools is a plus.
    •  

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SALARY:

  • This role is paid 10,000 INR/month (part-time) or 20,000 INR/month (full-time), fully remote, part-time OR full-time, and 3-6 month duration with potential to convert to People & Talent Associate
  • Flexible paid time off, sick leave, and a remote WFH workplace #LI-remote
  • All the tools you need to succeed including a new Macbook
  • Flexible work hours because we want you to work your best way
  • We help our team build their career and unleash their potential – we foster top talent and build distinct tailored growth plans which elevate both skills and income

HOW TO CREATE YOUR RESUME

Oliv.ai is hiring for People & Talent Intern | Apply Now Read More »

Intel is hiring for Data Engineering Intern | Apply Now

Role :

Data Engineering Intern

Location :

As per Business Need

JOB DESCRIPTION:

We are excited to announce an opening for a Data Engineering Intern in the External Manufacturing Production (EMP) department. This team supports the Global External Manufacturing (GEMS) organization. We are looking for a motivated individual with a strong affinity for data and a proven track record in delivering analytics and data solutions within the supply chain domain.
As a Data Engineering Intern, you will be an integral part of our team, supporting our globally dispersed EMP organizations. We operate using the SCRUM methodology, working on a variety of projects and contributing across a wide range of skillsets. Your role may involve creating a Python package from an advanced analytics model developed by our data scientist, or creating SQL stored procedures to transform data sourced from various origins. If you have the capability, you might also create or modify dashboards using Plotly/Dash.
If you thrive in diverse domains and are ready to take on new challenges, this is the perfect opportunity for you. We are looking for someone who is eager to learn, ready to tackle new challenges, and willing to contribute to the team in various capacities.

What you will do

    • Learning how to operate within a large organization

    • Adapting to the SCRUM methodology

    • Developing Python applications or SQL queries and stored procedures

    • Performing experiments in new domains

    • Collaborating with Intel engineers to help them achieve their quarterly key results

    • The ideal candidate should exhibit the following behavioral traits:

    • Excellent written and verbal communication skills in English, with the ability to clearly communicate project status, risks, and required assistance

    • A self-starter who is responsible, dependable, and inquisitive

    • A desire to drive change and infuse a new mindset to streamline our business

    • A willingness to challenge the status quo and a passion to drive smart change using data

Education Required:

  • The candidate must be a university student in Data Analytics/Engineering, Computer Science, Machine Learning, or Mathematics

skills

  • Python or other object-oriented languages

  • Software development

  • SQL or database experience

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

Intel is hiring for Data Engineering Intern | Apply Now Read More »

Quizizz is hiring for Software Engineer – Frontend | Apply Now

Role :

Software Engineer - Frontend

Location :

Bangalore, India

JOB DESCRIPTION:

We are a global learning platform that empowers educators to motivate learners through technology. We are used in diverse learning environments, including K-12, higher education, and corporate settings. Quizizz has organically grown to 75M monthly active users in 100+ countries. The US is a significant market for us, where 80% of the schools trust us in their classrooms. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others. 
 
We are a small, passionate, tech-first team working on challenging problems to improve learning. Our mission is to motivate every student in the world by empowering every teacher and we thrive on building delightful product experiences by moving fast, leveraging data, and interacting with a passionate user base.

What you will do

    • You have a decent knowledge of Javascript and at least one of the related frameworks (Vue, Nuxt, React, Nextjs, Angular, etc.) and keep updated with the latest trends to make the right decisions.
    • You have a deep understanding of HTML, CSS, and web page rendering techniques and deeply care about millisecond optimizations.
    • You are passionate about good engineering practices, automated testing, and monitoring. You have a strong understanding of unit, component, and e2e testing frameworks like Jest, Cypress, etc.,
    • You will be involved at all stages of the product development process, from design to development and deployment.
    • You will work with senior developers in the organization to help design and architect, our frameworks and features.
    • Your professional development is a priority for us, and we will create opportunities for you to expand and deepen your skills with challenging projects.

Education Required:

  • Any Qualification

skills

  • You have at least 1+ years of experience as a front-end developer.
  • Prior experience in developing high-scale, complex interactive experiences in React, Vue, Nuxtjs, etc.,
  • Decent experience with WebSockets, node.js, and build tools (ex. Webpack/Vite, etc.)
  • A keen interest in architecting and building complex web applications with highly performant code.
  • Strong knowledge of front-end web technologies.
  • Relevant projects that showcase your interest in software development.
  • You have the drive to learn new technologies and systems.
  • Are deeply passionate about large-scale distributed systems, real-time communication, cloud computing, and storage technologies.
  • Have a keen eye for detail in user experiences and products.

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

Quizizz is hiring for Software Engineer – Frontend | Apply Now Read More »

Accenture is hiring for SW/App/Cloud Tech Support New Associate | Apply Now

Role :

SW/App/Cloud Tech Support New Associate

Location :

Bangalore, India

JOB DESCRIPTION:

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation The team leverages the Automation in Application Maintenance methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing, and automated service management and reporting.

What you will do

    • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

Education Required:

  • BE,Any Graduation

skills

  • Tech for Operations – Automation in Application Maintenance
  • Ability to establish strong client relationship
  • Problem-solving skills
  • Robotics Process Automation (RPA)

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SALARY :

AS PER COMPANY NORMS

HOW TO CREATE YOUR RESUME

Accenture is hiring for SW/App/Cloud Tech Support New Associate | Apply Now Read More »