customer support jobs

oin our team that is developing, designing and maintaining technologies that improve the way our clients and the world works. Working in challenging and dynamic environments, using their versatility to create and support technology solutions that meet client requirements from analysis to implementation

•    Provide resolution to maintain standards of quality.
•     Review content and provide resolution based on prescribed guidelines.
•    Recognize trends and patterns and raise issues timely.
•    Provide insights to help improve the support to the users.
•    Maintain a thorough understanding of process and policies.
•    Provide excellent customer service to our customers.

• Be a Product specialist for the Enterprise Solutions and provide in-depth technical assistance to clients
• Assist in deployment and troubleshooting on-the-go
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements
• Research and gain knowledge on the rapidly evolving product offerings
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
• Enterprise Solution’ applications with focus on pending modifications and fixes
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines

1. Work with internal groups to evaluate customer problems and develop solutions to problems.
2. Apply full understanding of programming and software principles, theories, and concepts along with independent judgment to the assignments including assessment of impacts on other areas of the product.
3. Good analysis and troubleshooting skills.

IBM® SPSS® Statistics is a powerful statistical software platform. It offers a user-friendly interface and a robust set of features that lets your organization quickly extract actionable insights from your data. Advanced statistical procedures help ensure high accuracy and quality decision making. All facets of the analytics lifecycle are included, from data preparation and management to analysis and reporting.
IBM® SPSS® Statistics is recognized leader on the market in statistics domain. It provides support for international enterprises for decades.
With ongoing development of the SPSS Statistics product and platform IBM is looking for expansion of its development capabilities and establishing new development organization in India.
Currently IBM is looking for:

Software Developer with UI frontend and backend experience

In the Software Developer role, you will be involved in building and implementing new functional enhancements to existing software product. Your goal will be to build efficient programs and systems that serve user needs.

Responsibilities:

• Develop and support the enhancements in the existing solution,
• Work with developers to design and implement algorithms,
• Produce clean, efficient code based on specifications.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Create technical documentation for reference and reporting
• Close collaboration with other delivery teams, technical support teams and business stakeholders
• Work in a large complex Agile project to implement new or enhance existing power dispatch systems.
• Understand the technical requirements on statistical solution.
• Conduct code reviews and suggest improvements.
• Work with Business SMEs, business analyst, and solution architects on day-to-day basis.
• Recommend improvements in software to enhance user experience.
• Get things done – think outside the box and find creative solutions to tough technical problems.

Fresher’s ( Immediate Joiners Only)

Required B. Tech with above 65% of aggregate

Excellent Communication skills.

Basic Knowledge in Manual Testing

Should be ready to sign a contract of 2 Years.

Immediate Joiners only

2022 passed outs

No Backlogs.

Interested candidates can come on walk-in drive on Tuesday i.e., 18th July at 12Noon.

Address: Accordion technology Pvt Ltd.

4th Floor, Krishe Sapphire Building, Near Durgam cheruvu metro station, Madhapur.

Hyderabad-500081.

Contact Details- hr@accordiontec.com , hrcore@accordiontec.com

Ambee is seeking a QA Engineer Intern to help develop and execute exploratory and automated tests to ensure Ambee’s product quality and take responsibility for designing and implementing tests, debugging and defining corrective actions, review system requirements and track quality assurance metrics (e.g., defect densities and open defect counts). You will also be trained to monitor all stages of software development to identify and resolve system malfunctions to meet our quality standards.

Key Responsibilities

1. Modify and execute test plans and test cases
2. Estimate, prioritize, plan, and coordinate testing activities
3. Execute automation scripts using open-source tools
4. Identify, record, document thoroughly, and track bugs
5. Perform thorough regression testing when defects are resolved
6. Apply testing processes for new and existing products to meet client needs
7. Monitor debugging process results, log bugs, maintain issues list
8. Track quality assurance metrics, like defect densities and open defect counts
9. Stay up-to-date with new testing tools and test strategies