part time job

HSBC is Hiring for Contact Centre Representative Role | Apply Now

JOB ROLE: Contact Centre Representative

Location : WORK FROM HOME/hyderabad & Bangalore

JOB DESCRIPTION:

Receives general inbound customer calls in a contact center environment typically on a single product and or proposition.  Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.  Responsible for achieving individual targets and whilst maintaining quality and compliance.

What you’ll do:

  • Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Handling complaints/difficult customers and offering first contact resolution ensuring good customer experience
  • Strive to achieve the  Call Centre KPIs as an individual target and Team target.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  • Generating customer loyalty through strong knowledge of key products and services
  • Providing accurate information to customers and striving for zero-error rate
  • Preparing written correspondence for customers on request with accuracy and timeliness
  • Owns and resolves issues and understands how and when to escalate
  • Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
  • Values diversity amongst team

Education Required:

12th pass

diploma

graduation

pg

Skills Required:

  • Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
  • Excellent email writing and verbal communication skills.
  • Good prioritizing, planning and organizing skills.
  • Adaptable and flexible to change.
  • Domain Knowledge required.
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required

What additional skills will be good to have:

  • All applicants must have successfully completed their probation period.
  • All applicants must have a minimum performance rating of ‘Good’ and behavioral rating of ‘Strong’ in the last two appraisals.
  • All L8 and L7 applicants should have served at least 18 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
  • Application form should be submitted along with the current CV
  • All applicants should inform their respective Line Managers of their application.
  • All the completed applications should be submitted on or before the closing date.
  • Applicant should not be on a corrective action plan/disciplinary action in the last 6 months or any other performance action as on the date of application.
  • The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

SALARY: AS PER THE NORMS

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HSBC is Hiring for Contact Centre Representative Role | Apply Now Read More »

IISC is hiring for Speech recordings along with transcription Role | Apply Now

Role:Speech recordings along with transcription

Location:WORK FROM HOME

JOB DESCRIPTION:

SPIRE LAB, IISc, has taken initiative to create resources for speech technology development such as automatic speech recognition (ASR) . There are job opportunities in this project in the position of speech recording collection and transcription.

A set of topics will be given to you and the task will be to read, understand and get familiarised with the given set of topics in agriculture, finance and general domains. You have to then converse/ talk to people (friends, relatives etc) in the local dialect of the chosen language. The recordings have to be transcribed exactly in that dialect and should submit both recordings and transcription. An interested candidate needs to go through a pilot task and will be selected for the job only if they are found to perform satisfactorily.

Education Required:

Undergraduate, Graduate, Post Graduate can apply. Freshers and experienced both can apply for this job.

skills

  • Basic Computer Knowledge and typing skills Should be able to read and understand native language (local dialect as well the standard version of the language) Having a degree in native language related course or program is a plus Must have their Laptop / Desktop at home. Must have a android smartphone. Must have good knowledge of google docs, sheets, google transliteration Should have good internet connectivity.

SALARY: Rs 500 for every 20minutes of effective duration (at a pro rate basis).

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Accenture is Hiring for Application Development Associate Role | Apply Now

JOB ROLE:Application Development Associate

Location - Bangalore, Hyderabad, Chennai, Mumbai, Pune, Gurgaon, Kolkata

JOB DESCRIPTION:

oin our team that is developing, designing and maintaining technologies that improve the way our clients and the world works. Working in challenging and dynamic environments, using their versatility to create and support technology solutions that meet client requirements from analysis to implementation

 
What would you do? 
 
Developing, designing, and maintaining technologies that improve the way our clients and the world works. Working in challenging and dynamic environments, they use their versatility to create and support technology solutions that meet client requirements from analysis to implementation.
  • Design, build, test, assemble, support and configure application using business requirements
  • Understand business drivers that will impact performance and deliver software to those expectations
  • Bake technology trends into solutions; Participate in the development of automation solutions, new functionality and technologies and integrate them in existing solutions
  • Aptitude to learn, Good analytical and problem-solving skills and proficient in verbal and communication skills
  • Deliver code to time and quality expectations and participate in peer reviews
  • Take ownership of the successful implementation of the solution

Education Required:

  • Candidates from any streams/branches of  B.E/B.Tech/M.E/M.Tech, MCA, and M.Sc. (CSE, IT only) from 2019, 2020, 2021, 2022 and 2023 year of pass outs with full-time education only (Part-time and distance educations are not considered)
  • No active backlogs during application and/or during onboarding.

Skills Required:

  • Ability to anticipate and resolve business issues with agility
  • Multi-disciplinary and versatile with the aptitude to learn and apply new skills faster
  • Good analytical and problem-solving skills and proficient in verbal and communication skills
  • Deliver code, to time and quality expectations and participate in peer reviews
  • Take ownership of the successful implementation of the solution
  • Support infrastructure operations and /or manage delivery for IT production system and services
 
Test automation engineering
  • Creation of test designs, test processes, test cases and test data
  • Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the teams overall test objectives
  • Responsible for designing testing scenarios for usability testing
  • Prepare all reports related to software testing carried out
  • Analyze the results and then submit the observations to the development team

SALARY:INR 4,61,200

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Accenture is Hiring for Application Development Associate Role | Apply Now Read More »

Flipkart is Hiring for Customer Service Executive Role | Apply Now

JOB ROLE:Customer Support Executive

Location - WORK FROM HOME

JOB DESCRIPTION:

Teleperformance Is Hiring For Work From Home PAN India (E Commerce Process)
Company – Teleperformance
Role – Customer Support Executive
Location – Work From Home (PAN India)
Eligibility – 12th Pass/Graduate (Both freshers & experienced)
Salary – 14k-19k CTC
Shift – Rotational
 
Both male/female can apply.

Education Required:

12th Pass/Graduate (Both freshers & experienced)

Skills Required:

Good Communication skills

typing skills

speaking skills in english,hindi and Telugu

SALARY:AS PER THE COMPANY NORMS

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Flipkart is Hiring for Customer Service Executive Role | Apply Now Read More »

Sutherland is Hiring for Associate – Customer Service Role | Apply Now

JOB ROLE:Associate - Customer Service

Location - WORK FROM HOME

JOB DESCRIPTION:

Associate Professionals in this role get to: Define Sutherland’s Reputation: This position is responsible for providing a full range of accounting support for the FTP clients.  The incumbent will be responsible for producing financial statements and working closely with transaction processing staff on finance/accounting matters. E nsure accuracy: Works with accounting team to prepare monthly, quarterly, and annual financial reports/statements, analyzes income statement accounts and reconciles balance sheet accounts monthly, general ledger accounts, identifies issues, and makes recommendations Handle Up-to-Date Information: Prepares monthly, quarterly, and yearly schedules for management personnel, external auditors, and SEC reporting, prepares monthly journal entries Strenghten Relationships: Collaborates with business units to develop division budgets and records in financial system, works with Manager, peers and staff in the development of a customer-centered work group Be Analytical and Creative: Executes mechanisms to measure customer satisfaction and works with Manager and staff to improve overall levels of customer service   

Education Required:

Our most successful candidates will have: – Bachelor’s degree in related field from a four-year college or university with 0-3 years related experience; or equivalent combination of education and experience

Skills Required:

  1. Must have proficiency with various software applications programs including Microsoft Word, and Excel as well as working knowledge of financial systems – Good grasp of fundamental accounting concepts and ability to apply that knowledge – Knowledge/experience in the application of generally accepted accounting principles – Strong customer service orientation as demonstrated in previous relevant roles – Ability to manage relationships with employees and staff within the organization – Demonstrated analytical skills to review financial data and produce reports and statements that meet company standards – Initiative to take ownership of business unit accounting work to allow financial analysts to focus on providing financial support to business – Preference for working in a service-oriented environment where continuous improvement of business processes is expected.   

SALARY:AS PER THE COMPANY NORMS

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Sutherland is Hiring for Associate – Customer Service Role | Apply Now Read More »

Springworks is Hiring for Data Entry Intern Role | Apply Now

JOB ROLE:Data Entry Intern

Location - WORK FROM HOME

JOB DESCRIPTION:

First and foremost, we’re looking for people who are excited about what we’re doing—you don’t need to know anything about the HRTech ecosystem, but should be excited to learn. We are seeking a committed and result-oriented individual to join our team.
Candidates who perform well, will get an opportunity to be converted to a full time employee. 

Responsibilities

  • Helping the operations team in the day to day work.

  • Preparing and sorting documents for data entry.

  • Compile, verify the accuracy, and sort information according to priorities.

  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted. 

  • Review data for deficiencies or errors.

  • Resolving discrepancies in the information and obtaining further information for incomplete documents. 

  • Generate reports, store completed work in designated locations and perform backup operations.

  • Take follow-up calls for verification and maintaining of MIS.
  • The work will involve making calls

Education Required:

•    Any Graduate
•    

Skills Required:

  1. Candidate must be a Graduate
  2. Attention to detail, Strong communication skills (via phone, email, chat).
  3. Proficient in using Google Docs, Slides and Sheets.
  4. Excellent Coordination and interpersonal skills.
  5. Excellent organizational skills with an ability to think proactively and prioritize work.

SALARY:AS PER THE COMPANY NORMS

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Genpact is Hiring for CONTENT MODERATION Role | Apply Now

JOB ROLE:CONTENT MODERATION

Location - Hyderabad/Secunderabad

JOB DESCRIPTION:

•    Provide resolution to maintain standards of quality.
•     Review content and provide resolution based on prescribed guidelines.
•    Recognize trends and patterns and raise issues timely.
•    Provide insights to help improve the support to the users.
•    Maintain a thorough understanding of process and policies.
•    Provide excellent customer service to our customers.

Education Required:

•    Any Graduate
•    Freshers are eligible.
•    Fluent in English Language

Skills Required:

verbal communicationFresherContent moderation
strong communication skillscontent curationcustomer servicecontent writingcontentcontent managementcommunication skillscustomer support

SALARY:AS PER THE COMPANY NORMS

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Genpact is Hiring for CONTENT MODERATION Role | Apply Now Read More »

S&P Global is Hiring for Associate – Channels Tech Specialist Role | Apply Now

JOB ROLE:Associate - Channels Tech Specialist

Location - Hyderabad/Secunderabad

JOB DESCRIPTION:

  • Be a Product specialist for the Enterprise Solutions and provide in-depth technical assistance to clients
  • Assist in deployment and troubleshooting on-the-go
  • Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities
  • Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues
  • Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements
  • Research and gain knowledge on the rapidly evolving product offerings
  • Assess the technical environment dynamics within the client sites that may impact product performance
  • Involve in testing/user-acceptance tests of
  • Enterprise Solution’ applications with focus on pending modifications and fixes
  • Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines

Education Required:

  • Graduate in Computer Science with 0 to 2 years of experience

Skills Required:

  • The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking
  • Solid communication skills (English verbal & written)
  • Good knowledge in .Net/C#/Java
  • Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
  • HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
  • Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
  • Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
  • Web Transport Schemes (SOAP, XML, JSON, etc.)
  • Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
  • Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
  • Exposure to WINDOWS, UNIX or LINUX environments
  • Knowledge on RDBMS concepts
  • Quick learner and ability to grasp new technologies
  • Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills
  • Ability to keep pace with rapid changes in products
  • Willing to work in any 5 day shifts and longer night shifts

SALARY:AS PER THE COMPANY NORMS

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S&P Global is Hiring for Associate – Channels Tech Specialist Role | Apply Now Read More »

Hexagon is Hiring for Software Consultant Role | Apply Now

JOB ROLE:Software Consultant

Location - Hyderabad/Secunderabad

JOB DESCRIPTION:

  1. Work with internal groups to evaluate customer problems and develop solutions to problems.
  2. Apply full understanding of programming and software principles, theories, and concepts along with independent judgment to the assignments including assessment of impacts on other areas of the product.
  3. Good analysis and troubleshooting skills.

Education Required:

B.Tech/M.Tech

Skills Required:

  • Strong development skills in C#, Oracle SQL, PL/SQL, Angular
  • Working experience on  ESRI products or small world or Hexagon products
  • Knowledge in GIS and utilities domain,
  • Well versed with Analytics and dashboards
  • Strong implementation knowledge of MVVM pattern.
  • Good communication, comprehending skills to understand the requirements
  • Should be able to work independently based on the requirements provided
  • Should be well-versed with the full SDLC
  •  

SALARY:AS PER THE COMPANY NORMS

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IBM is Hiring for Full Stack Developer Role | Apply Now

JOB ROLE:Full Stack Developer

Location - Hyderabad/Secunderabad

JOB DESCRIPTION:

IBM® SPSS® Statistics is a powerful statistical software platform. It offers a user-friendly interface and a robust set of features that lets your organization quickly extract actionable insights from your data. Advanced statistical procedures help ensure high accuracy and quality decision making. All facets of the analytics lifecycle are included, from data preparation and management to analysis and reporting.
IBM® SPSS® Statistics is recognized leader on the market in statistics domain. It provides support for international enterprises for decades.
With ongoing development of the SPSS Statistics product and platform IBM is looking for expansion of its development capabilities and establishing new development organization in India.
Currently IBM is looking for:

 

Software Developer with UI frontend and backend experience

In the Software Developer role, you will be involved in building and implementing new functional enhancements to existing software product. Your goal will be to build efficient programs and systems that serve user needs.

Responsibilities:

  • Develop and support the enhancements in the existing solution,
  • Work with developers to design and implement algorithms,
  • Produce clean, efficient code based on specifications.
  • Integrate software components and third-party programs.
  • Verify and deploy programs and systems.
  • Troubleshoot, debug and upgrade existing software.
  • Create technical documentation for reference and reporting
  • Close collaboration with other delivery teams, technical support teams and business stakeholders
  • Work in a large complex Agile project to implement new or enhance existing power dispatch systems.
  • Understand the technical requirements on statistical solution.
  • Conduct code reviews and suggest improvements.
  • Work with Business SMEs, business analyst, and solution architects on day-to-day basis.
  • Recommend improvements in software to enhance user experience.
  • Get things done – think outside the box and find creative solutions to tough technical problems.

Education Required:

ANY GRADUATION

ANY POST GRADUATION

Skills Required:

  • Java, Swing, JSON, HTML, XML, Electron, JavaScript, React.js, C/C++
  • UI Design and Development principles.
  • Solid understanding of Software Design fundamentals
  • Ability to adapt to changing priorities and challenges throughout the project development and successfully managing the customer expectations.
  • Proven working experience in an agile software development environment.
  • Good analytical and problem resolution skills
  • Ability to communicate effectively in English language (both written and oral)
  • Passion for delivering results in high quality standards.
  • Approachable and flexible, open, trustworthy, and innovative
  • Passion to learn and continuously grow.
  • Degree in Computer Science, Software Engineering, or equivalent experience

SALARY:AS PER THE COMPANY NORMS

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IBM is Hiring for Full Stack Developer Role | Apply Now Read More »