In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
• Troubleshoot problems and coordinate with various internal departments to resolve problems.
• Capturing and applying customer feedback.

Working Hours: 8 to 9 Hours

Job Description

The Content Writer will be responsible for creating strategic and compelling content across a variety of social, mobile, and digital channels that increases awareness and brand visibility and enhances audience engagement. The role will be responsible for creating content such as blog posts, articles, infographics, videos, marketing emails, and newsletters. Your responsibility would include:

• Writing SEO Optimized content for Website & Blog
• Identifying the areas and topics relevant to Testbook’s target audience.
• Conceive, write and deliver compelling, on-brand, actionable content for a range of mediums – online, digital, social, mobile, and print 
• Work in collaboration with the Marketing Manager to develop a content strategy focused on the education Industry, especially the test-prep market
• Manage additional aspects of the content creation including research, fact-checking, key-word optimization, editing, proofing, posting, and monitoring for engagement opportunities
• Stay up to date with trends and best practices in social media and content marketing 

Pay: Rs.0.20 per word

Write-up length: 700-800 (i.e. Rs. 150 – Rs. 200 per article)

Write-up’s per week: minimum 4-6 (can be increased as per availability and capability of the freelancer) 

Job Description

The Content Writer will be responsible for creating strategic and compelling content across a variety of social, mobile, and digital channels that increases awareness and brand visibility and enhances audience engagement. The role will be responsible for creating content such as blog posts and articles.

• Content writing for off-page(Link Building) and exam notification
• Identifying the areas and topics relevant to Testbook’s target audience.
• Conceive, write and deliver compelling, on-brand, actionable content
• Manage additional aspects of content creation including research, fact-checking, keyword optimization, editing, and proofing.
• Stay up to date with trends and best practices in social media and content marketing