Designation: Associate Customer Support

Process: Non Voice Process

Qualification Required : Graduation is mandatory

Under graduate with min 1yr exp

Working Hours : *5 days working with 2 week offs ( Rotational )

*cab facility : Pickup and Drop facilities

* Salary :- 2.0 LPA to 2.19 LPA

* Should be open working in a 24*7 work environment ( Rotational Shifts)

* Comfortable Working from offic

With the utmost enthusiasm and effectiveness, the Social Operations Response Team responds to rider and driver-partner complaints across India via Twitter, Facebook, emails, and phone calls. To assist people who contact us via social media, the team closely collaborates with the IRT, ECR, and governance team.

Understand business requirements and technical specifications.
• Apply design patterns and architectural recommendations from Lead Engineer/Architect.
• Develop, test, and maintain product components.
• Self-manage assigned tasks and quality of deliverables.
• Follow best practices in software development as per the guidance from Lead/Architect.
• Write Unit test cases.

FOR Associate Analyst

• Member of Project maintenance team and majorly responsible for regular data updates and processing files
• Understand and execute pre-setup processes and ability to run them independently
• Ability to do routine and voluminous tasks diligently and without any errors
• Adhere to thorough quality checks and maintain timely deliverables
• Understand reasons for any execution failures and communicate to the project manager
• Work with Project manager to help them make quick smart decisions and then help implement track them
• Deliver day-to-day activities independently along with analyst team
• Co-ordination with other analysts, cross function team etc.
• Good team player and able to communicate process and issues properly
• Ability to adapt to and learn new tools / techniques quickly
• Ability to focus on similar repetitive tasks for long periods