Valuelabs is hiring for Customer Support Executive-Semi Voice Process | Apply Now

What you will do

• • Any skills related to the role
  • the selected Should have excellent English communication with a decent accent
  • Use voice support to address questions and issues from customers.
    Handle questions about orders, deliveries, returns, refunds, and accounts.
    Provide timely and competent client service.
    Keep thorough records of your encounters with customers.
    When helping consumers, adhere to the company’s regulations and quality requirements.

Shift restrictions: In order to service clients abroad, you are required to work exclusively at nite.
Communication skills: Strong phonetics, professional manners, and proficient written and spoken English are essential.
Conflict resolution: You need to be very adept at coolly managing challenging or furious callers.
Channels: Overseeing omnichannel support through email and international phone conversations.
Performance metrics: Fulfilling strict project KPIs and SLAs while conducting in-depth research to address challenging vendor inquiries. [1, 2]