non technical jobs

What you will do

• • Platforms

     

    • Understand product requirements and design
    • Participate in creating test cases for requirements including test steps and expected results
    • Participate in execution of test scenarios and evaluating the results
    • Participate in creating all product support learning and deployment materials
    •  
    • Participate in sprint meetings to help track progress and resolve issues
    • Co-manage threads of technology enhancement projects, with counterparts in the global technology organization
    • Participate in the execution of business stakeholder activities in conjunction with technology projects, e.g., business validation, knowledge transfer sessions, deployment
    • Serve as a first line expert for tool capabilities; assist in developing and providing training materials and sessions
    • Partner with technology business analysts and product managers to contribute to the design of enhancements and confirm that business requirements are being met
    • Proactively monitor tool usage and escalate areas of concern and provide insights on trends observed
    • Support collection of end user feedback on a routine basis and synthesize into recommendations
    • Support product operations that involve tool enhancements, optimization and quality, primarily provided offshore
    • Provide effective communications to Product Leads and stakeholders, alerting to tool issues, next steps, resolution timing, etc.
    • Keep abreast of industry trends and best practices and bring knowledge to the product team