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Synchrony is hiring for Representative, Collections | Apply Now

Role :

Representative, Collections

Location :

HYDERABAD

JOB DESCRIPTION:

  • A Pre‑Charge Off Collector communicates with customers about past‑due accounts, explains why they are past‑due, and works with them to find a suitable method of repayment. The job is to help the client recover the money that is outstanding on their account before it goes to charge off. All this has to be done while complying with applicable laws, regulations, and company guidelines.

What you will do

    • Any skills related to the role
    • the selected Should have excellent English communication with a decent accent
    • Identify why the account became delinquent and work out payment plans by listening carefully and communicating effectively with borrowers who are past due
      Help customers use the different payment options available to them
      Stay in compliance with Collections Standards and the Collections Operating Procedure.
      Decide when account maintenance is needed, then make the appropriate entries and document the account accordingly
      Use the FDR on-line system and workstation application to carry out daily tasks
      Handle manual queue collections when required
      Meet the established standards for both productivity and quality
      Follow established Compliance guidelines, including successfully completing all required Compliance training on time
      Follow company policies
      Overtime hours as needed
      Carry out other related Collection duties and responsibilities as assigned.

Education Required:

  • Qualification—Undergraduates/Graduates
  • Experience: Fresher or upto 3 years’ experience

Any Graduation

Any stream

Fresher’s

Experienced also

skills

  • Outstanding English communication abilities
    Enthusiasm for collections work driven by customer service
    Previous experience in collections or customer service is a plus
    Uncompromising integrity
    Capability to perform in a demanding environment
    Willingness to work US shifts (open to a 24/7 working environment)
    Willingness to work on Indian and US holidays.
    Familiarity with basic computer skills
    Preferred skills and knowledge

    Exceptional time management abilities and the capacity to meet standards (productivity and quality) in a high-pressure environment
    Proven excellence in customer service and dedication to quality
    Solid organizational abilities and the capacity to handle multiple tasks at once
    Complete professional integrity
    Exceptional communication skills, both verbal and written
    Proven capacity to negotiate effectively and handle conflict
    Excellent interpersonal abilities
    Proven capacity to accept constructive feedback
    Collections experience is preferred, and prior call center experience is also preferred
    Solid PC skills: Microsoft Office suite

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

SALARY :

Monthly Salary from $700-$800 per month

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