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indiefolio is hiring for Client Servicing Intern | Apply Now

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Role:Client Servicing Intern

Location: work from home

JOB DESCRIPTION:

1. Assist in maintaining strong client relationships by providing exceptional customer service and resolving any queries or issues promptly.
2. Collaborate with cross-functional teams to ensure seamless execution of client projects and campaigns.
3. Conduct research and analysis to identify client needs and preferences, contributing valuable insights to the team.
4. Prepare and deliver engaging presentations to clients, showcasing our services and capabilities.
5. Support the client servicing team in creating and implementing effective strategies to enhance client satisfaction and retention.
6. Monitor and track project progress, ensuring timely delivery and adherence to client requirements.
7. Generate regular reports and presentations using MS Excel and other tools, providing valuable insights to the management team.

Education Required:

 B.E./B.Tech – Branches of Cyber Security, Information Technology, Computer Science, Software Engineering, EEE, ECE, EIE and other/ ancillary Circuital branches

  • Graduating year – 2024
  • Cumulative Grade Point Average (CGPA) of 60% equivalent with no standing backlog/arrears
  • Student has not been assessed by Deloitte in the past six months

skills

  • Excellent interpersonal and communication skills (written, verbal, and presentation) to be able to communicate in a global, virtual platform

    • Should demonstrate higher sense of ownership, attention to detail and process adherence.
    • Should be customer centric and focus on solving the customer reported issues in the most impactful way
    • Moderate analytical and problem-solving skills to identify areas of continuous improvement

SALARY:INR 4,000 - 5,000

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Rackspace Technologies is hiring for Customer Success Associate | Apply Now

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Role:Customer Success Associate

Location: work from home

JOB DESCRIPTION:

Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.
Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.
Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.
 
JOB REQUIREMENTS:
Key Accountabilities:
· Monitor inbound customer ticket requests and route appropriately
· Respond directly to customer information requests for specific task responsibilities
· Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
· Proactively take ownership and work tickets
· Identify common/recurring operational issues in support queues and support customer to resolution
· Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
• Escalates support requests (phone/ticket) according to escalation procedures
• Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
· Responsible for adhering to company security policies and procedure as directed.
· Utilizing business knowledge, networks and commercial acumen to see tickets through to completion

Education Required:

12th pass

diploma

anydegree

skills

· Ticket workload completed
· Customer satisfaction. Based on NPS Ticket score
· Performance accuracy measures
· Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
· Engagement of every customer within their customer base
· Ticket and workload management

SALARY:INR 4 Lakh plus variable benefits.

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Result CX is hiring for Real Time Analyst | Apply Now

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Role:Real Time Analyst

Location: work from home

JOB DESCRIPTION:

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
  • Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
  • Develop and Implement KPI Action Plans to drive performance goals.
  • Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
  • Provide real-time skilling adjustments.
  • Serve as the main contact point between Results and our Client Partners.
  • Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.

Education Required:

Any Graduation

Any Stream

skills

    • An analytical mind set.
    • Excellent attendance.
    • Strong written and verbal communications skills
    • Strong attention to detail
    • A team player mindset
    • Exceptional problem solving skills
    • Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.

SALARY:INR 4 Lakh plus variable benefits.

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itron is hiring for Intern IV (Fall 2023) | Apply Now

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Role:Engineering Intern (Water Supply)

Location: BANGALORE

JOB DESCRIPTION:

Intern will be responsible for analyzing CAD/GIS data, creating hydraulic models, preparing reports under the supervision of a hydraulic engineer. In addition the Intern will collect opensource data about the water industry and prepare data summary, maps and models to visualize the data.

Intern will gain experience in creating and reviewing water supply network plans and maps and will develop an understanding of key objectives and performance indicators of municipal water supply system.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don’t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Education Required:

Qualification: Civil Engineering Final Year Student / Graduate Civil Engineer with ongoing/applied Master’s in Environment or Water Resources

skills

  • Technical Requirements: Knowledge of CAD, GIS and Hydraulic Modelling Software Water GEMS experience preferred.

    Other Requirements: Good report writing and communication skills, exposure to Microsoft Excel calculation, charts and data tools.

SALARY:INR 4 Lakh plus variable benefits.

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Unacademy is hiring for Business Development Executive | Apply Now

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Role:Business Development Executive

Location: work from home

JOB DESCRIPTION:

Role – Business Development Executive

 

Mode of Work – Work from Home

 

Working Days – Monday to Saturday

 

Role will be inside sales where you will be calling the students and the parents and selling our K12 products.

 

It will be a third party payroll.

 

CTC – Up to 3 Lacs Fixed + Incentives

 

Please apply to john.rijo@unacademy.com if you are immediately available to join us.

Education Required:

ANY GRADUATION

skills

  • Strong communication skills.
  • Freshers are welcome.
  • Prior sales or outbound calling experience is a plus.
  • Candidates should have a laptop with Internet Connectivity.
  •  

SALARY:as per the company norms

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Deloitte Offcampus – FSD/Data Analytics | Apply Now

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Role:Offcampus - FSD/Data Analytics

Location: work from home & HYDERABAD

JOB DESCRIPTION:

A unique opportunity to be a part of Deloitte Application Studios which is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that enable the delivery of Function and Marketplace Services and Management Information Systems.

You will be part of the Development group or FSD/Data Analytics team and will be responsible for delivering technical solutions.

Education Required:

    B. Tech- BE / MCA

skills

  • Experience: Fresher  
  • Work timings: 11-8pm
  • Loc: Hyderabad
  • B. Tech- BE / MCA
  • Good communication skills
  • Understanding of .Net/SAP/Data Analytics  
  •  

SALARY:as per the company norms

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Paytm is hiring for Business Development Intern – South| Apply Now

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Role:Business Development Intern - South

Location: work from home

JOB DESCRIPTION:

  • Paytm Insider is looking to hire Business Development Interns who can help us expand our presence in South zone. We are looking to create interesting and creative offerings for local organisers and venues across the city.
    The Business Development Intern will be responsible for developing partnerships with the local organizers, venues and partners and assist the regional manager in expediting the deal closures and achieve customer delight.
  • Responsible for maintaining assigned client relationships. Interact with internal teams for the smooth flow of each event listing marketing initiatives and payments.
  • Point of contact for all Small/Medium scale organizers for the smooth & easy functioning of the accounts and documentation
  • Responsible for resolving and replying to queries.
  • Managing incoming customer service queries.
  • Identify and assess organiser/venue needs, collect feedback and share them to relevant teams to achieve customer delight

Education Required:

College Graduates (2023 passouts)

skills

  • Strong communication skills.
  • Freshers are welcome.
  • Responsible for maintaining assigned client relationships. Interact with internal teams for the smooth flow of each event listing marketing initiatives and payments.
  • Point of contact for all Small/Medium scale organizers for the smooth & easy functioning of the accounts and documentation
  • Responsible for resolving and replying to queries.
  • Managing incoming customer service queries.
  • Identify and assess organiser/venue needs, collect feedback and share them to relevant teams to achieve customer delight
  •  

SALARY:as per the company norms

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Tech Mahindra is hiring for Customer Support Associate role | Apply Now

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Role:Customer Support Associate role.

Location: work from home

JOB DESCRIPTION:

#Tech Mahindra is hiring for #WFH- Customer Support Associate role.

Role: BPO

#Voice Process

Qualification: Grad/Under Graduate

Fresher & Experienced both are welcome for the role.

Mode: Work from home (Permenant)

Salary:
For freshers: INR 12,000 in hand fixed per month.
For Experienced (Min 1 year BPO/Telecalling exp. is required): INR 14,000 in hand fixed per month.

Working days: 6

Working hours: 8-9 with Rotational shifts

Must be having own laptop and wifi connection.
Must be fluent in English and Hindi.

Interested candidates may share their updated cv at 

rx00941097@techmahindra.com or DM me at +91 8439899331

Education Required:

College Graduates (2023 passouts)

skills

  • Strong communication skills.
  • Freshers are welcome.
  • Prior sales or outbound calling experience is a plus.
  • Candidates should have a laptop with Internet Connectivity.
  •  

SALARY:as per the company norms

APPLY LINK

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Cognizant is hiring for International Customer support | Apply Now

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Role:International Customer support

Location: Hyderabad/ Secunderabad,Telangana, Gurgaon/ Gurugram,Haryana, Chennai,Tamil Nadu

JOB DESCRIPTION:

1. Candidate should possess good communication skills.
2. Candidates should be flexible enough to adapt to 24/7 Shifts.
3. PAN CARD & VOTER ID is a must to proceed with this course of action.
4. CTC will be discussed during the 1st round of discussion. 5. Candidates are requested to be available from 10 AM to 7:30 PM to attend Calls from Monday through Friday. (Saturday until 3 PM IF need be)

Education Required:

Any graduation

skills

  • 1. Candidate should possess good communication skills.
    2. Candidates should be flexible enough to adapt to 24/7 Shifts.
    3. PAN CARD & VOTER ID is a must to proceed with this course of action.
    4. CTC will be discussed during the 1st round of discussion. 5. Candidates are requested to be available from 10 AM to 7:30 PM to attend Calls from Monday through Friday. (Saturday until 3 PM IF need be)

SALARY:as per the company norms

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KPMG is hiring for Software Engineering | Apply Now

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Role : Software Engineering

Location: Bengaluru

JOB DESCRIPTION:

Lighthouse, KPMG’s Big Data, AI & Analytics practice has deep industry specialization and focuses on solution delivery for Data Engineering, Data Science, Data Visualization, and Process Analytics.

Education Required:

  • BE/B.Tech/ME/M.Tech/MCA /Any Graduation

skills

  • Skills and abilities

    • Solid Hands-on development experience using Core Java (Java 7/8/9 preferably)
    • Experience on Spring and RESTful API
    • Good working knowledge on SQL
    • Good working knowledge on any Linux (preferably Rhel 5/6/7) or Windows as a platform
    • Exposure to SDLC and various steps involved in software development
    • Ability to work independently and a team player attitude is a must

     

    Added Advantage  

    • Certifications on Java would be a plus
    • Exposure to any Big Data tech stack
    • Exposure on Data Structures
    • Financial Services Domain knowledge would be a plus

SALARY:as per the company norms

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