Genpact is hiring for Technical Associate – Service Desk | Apply Now

Assist end users through chat sessions, addressing their queries and concerns promptly.

·         Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

·         Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.

·         Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

·         Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.

·         Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

·         Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

·         Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems