Role :
Quality Analyst (Support)
Location :
Work From Home
JOB DESCRIPTION:
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We’ve been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
Explore more new job openings
What you will do
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a Quality Analyst to ensure that our Customer Support team is operating at the best quality performance 📣 Someone who’ll work closely with all Customer Support departments, supporting Analysts and their Line Managers. A detail-oriented, technical individual who loves to get down into nitty-gritty of processes to always deliver WOW 💫
Up for the challenge? Let’s get in touch👇
Education Required:
- Completing monthly Quality Control (QC) activities by focusing on identifying successes and failures in compliance teams’ work
- Highlighting and reporting any issues to Quality Control and Managers
- Providing feedback to analysts and identifying root cause analyses of errors
- Delivering quality refresher sessions to individuals who are struggling with quality performance
- Coaching new joiners on procedures across compliance department
- Collaborating with other teams across different locations
- Carrying out any other ad-hoc duties as required
skills
- Previous experience as a Quality Support Specialist
- Fluency in English (C1)
- Strong attention to detail and analytical skills
- Practical knowledge of Google Sheets, Forms, and Slides
- A readiness to take ownership and responsibility
- Passion for helping and supporting people
- Independent time management skills and prioritisation of tasks
- Flexibility with responsibilities and a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets
Get instant updates on the latest jobs! Join our WhatsApp and Telegram groups.
To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below
