Role:Customer Care Rep
Location : locations MUMBAI, IND
JOB DESCRIPTION:
- At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
- Accepts and routes calls (high call volume)
- Gathers problem information and records data in desktop tools
- Monitors incident status and escalates cases that are not resolved in a specific timeframe
- Schedule customer installation activity
- Responsible for ensuring the customer’s entitlement of services
- Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
- Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
- 24*7 rotational shift ( Night shifts )
Education Required:
High School/Diploma/Graduate or Equivalent.
Experience: 0-1 years of related experience.
How to redeem
- Problem routing, tracking and escalation procedures
- Advanced problem solving and troubleshooting skills
- Data entry software applications and related desktop tools
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- Possess strong customer service skills and be able to work in a dynamic team environment.
