Role:Technical Associate - Service Desk
Location: work from home/HYDERABAD
JOB DESCRIPTION:
Assist end users through chat sessions, addressing their queries and concerns promptly.
· Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
· Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
· Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
· Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
· Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
· Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
· Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems
Education Required:
Graduate in any stream
skills
Good communication skills
· Demonstrate proficiency in the following technical skills:
· PC/Laptop
· Basic Networking
· Chrome, Edge & Mozilla Firefox
· Operating systems
· MS Office 2016