Role :
Core Telecom, Contact Center -III
Location :
Bengaluru, Karnataka, India
JOB DESCRIPTION:
Job Description
- Bull; Resolving issues with the Avaya systems on site;
- Bull; Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services;
- Bull; Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages;
- Bull; Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed;
- Bull; Responsible for day to day adds, moves, changes, and user troubleshooting;
- Bull; Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center;
- Bull; Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations;
- Bull; Monitors ticket queues to ensure customer tickets and service requests are promptly addressed;
- Bull; Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh;
- Bull; Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.
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What you will do
Education Required:
- Any Qualification
skills
- Any skills related to the role
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