Role :
Product Specialist Intern
Location :
Bengaluru, Karnataka, India
JOB DESCRIPTION:
CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
- Launch of our first product in 2016.
- Earning our pre-series A funding in 2018.
- Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.
- Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.
Explore more new job openings
What you will do
- Be the first point of contact for all the clients operating for any and all matters specific to their accounts and product.
- Constantly assist customers through various modes of communication (email, phone, online presentations, screen-share) to troubleshoot their concerns related to the product.
- Document all issues identified and recommend solutions.
- Assume ownership of an issue raised, aim to get issues resolved effectively from the respective team.
- Track process compliance
- Keep up to date with the latest security and technology developments.
- Internship duration – 3 months
Education Required:
- B.Tech Final Year Engineering students with excellent verbal and written communication skills
skills
- Possess problem-solving capabilities and eagerness to learn new technologies/skills.
- Self-motivated and able to thrive in a start-up culture
- Knowledge of CRM software and MS Office is an added advantage
- Knowledge in Cyber Security Domain – good to have
Get instant updates on the latest jobs! Join our WhatsApp and Telegram groups.
To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below
