Cognizant is hiring for Process Executive – Data | Apply Now

What you will do

• • • 100% Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes to avoid back dated transactions and other measurable metrics.
    • 100% adherence to the legal guidelines as per the business framework.
    • Process predefined number of transactions as assigned.
    • Meets internal process metrics related transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc, (such as productivity, quality, Consistency Index ) as defined for the subprocesses.
    • Adhere to audit compliance ( SAS 70, Statutory Audit) of all relevant processes as laid out in process documentation.
    • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
    • Ensure process guidelines are followed and met as documented.
    • Respond to data requests.
    • Adhere to shift handover processes.
    • Raise process related issues / concerns on time with process and team leads.
    • Record data relating to production statistics, enduser related notes, etc as appropriate.
    • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
    • Adhere to security practices set by organization.
    • Provide updates and submit reports related to own area of work.
    • Perform rework on policies which were not processed First Time Right.
    • Capture predefined policies/amendments in the client system during a business day.
    • Record the output in the system provided by Cognizant.
    • Highlight process related issues / concerns proactively with TL/TMs.
    • Refer to knowledge updates/ repositories to effectively process transactions.

    For Voice Processes:

    • Answer calls from customers/end users based on agreed time frames.
    • Transfer calls involving next level of service to the appropriate department as per the given guidelines.
    • First time resolution of issues/queries.

    People / Team:

    :

    • Contribute to and participate in knowledge sharing sessions.
    • Complete all mandatory certifications as per the requirement of the business.
    • Align individual goals with team objectives (work cohesively with the team).
    • Participate and contribute to organizational activities.
    • Record own attendance and time sheet related data to ensure correct billing.
    • Conduct refresher training.
    • Collate team performance data for reporting purposes as and when requested by the Process and Team Lead.
    • Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML).