Role :
Senior Manager - Customer Care
Location :
Bangalore, India
JOB DESCRIPTION:
About Company
Flipkart is an Indian e-commerce company headquartered in Bangalore, Karnataka, India. It is India’s largest online retailer and the country’s most valuable startup. Flipkart offers a wide range of products, including electronics, fashion, home goods, and groceries.
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What you will do
- Manage voice and non-voice customer care processes
- Manage performance and operations of the customer care team
- Develop and implement customer care strategies
- Analyze customer data and identify trends
- Coach and develop customer care team members
Education Required:
- 8-10 years of experience in customer care management
- Proven track record of success in managing and motivating teams
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Passion for customer service
skills
- Customer care management
- Performance management
- Operations management
- Data analysis
- Coaching and development
- Communication
- Teamwork
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