Role: Cloud Technical Solutions Engineer, Platform, Google Cloud
Location: Bangalore, Karnataka, India; Pune, Maharashtra, India
JOB DESCRIPTION:
About company: Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. They deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
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What you will do
Responsibilities:
- Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Google Cloud Platform products.
- Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
- Understand customer issues and advocate for their needs with cross-functional teams like Product Management or Software Engineering.
Education Required:
Requirements:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics or equivalent practical experience.
- Experience in reading or debugging code with one or more of the following: Java, C, C++, Python, Shell, Perl, or JavaScript.
- Experience advocating for customer needs.
skills
- Experience with cloud based Serverless and developer tools technologies.
- Experience with Web or Mobile App Development (iOS or Android).
- Experience with one or more of these solutions: Google App Engine, Cloud Function, Cloud run, or open source software communities.
- Knowledge of core data structures and concepts: MVCC, CI/CD Pipelines, HTTP Protocol, Web frameworks, and common Web Technologies.
- System/Network Administrator level knowledge of Linux/Unix or Windows systems (from Kernel to Shell and beyond, file systems and client-server protocols).
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Salary: As per company norms
Other important points:
- You will work in a shift pattern or non-standard work hours as required. This may include weekend work.
- You will listen to the customer and swiftly problem-solve technical issues to show how Google products can make businesses more productive, collaborative, and innovative.
- You will work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers.
