Role :
Customer Onboarding and CDD Analyst
Location :
Mumbai, India
JOB DESCRIPTION:
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Commercial Banking
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking an experienced professional to join the CDD Onboarding team.
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What you will do
- The Global Standards Programme is focused on developing and implementing enhanced Customer Due Diligence (CDD) and Know Your Customer (KYC) processes consistently across the Group in order to meet regulatory commitments.
- The programme will seek to enhance CMB customer due diligence capability to mitigate the risk of doing business with the wrong type of clients and ensure we meet our regulatory commitments.
- To improve the CDD and KYC capabilities INM CMB is setting up a Customer Onboarding & CDD Team within CMB Business Management. The role operates within this team. The role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times.
- The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership with the stakeholders.
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
Education Required:
- Minimum Graduation or as required for the role, whichever is higher
skills
- Commercial banking knowledge
- A record of successful accomplishment in providing consistently outstanding customer service.
- Proven track record in a client focused environment
- Proven record of delivery within challenging timescales
- Stakeholder management (External & Internal)
- Good verbal and written communication skills at all levels
- Ability to be flexible, manage priorities whilst remaining calm under pressure
- Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
- Ability to work collaboratively and independently when required
- Conflict management
- Attention to detail
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