Role:Remote Technical Support
Location: Gurgaon, India
JOB DESCRIPTION:
About company:
- IBM is a global technology and innovation company that provides solutions and services to clients across industries and domains.
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What you will do
Responsibilities:
- Provide technical support to IBM clients via phone, email, chat, or remote access
- Troubleshoot and resolve issues related to hardware, software, network, or security
- Document and update case records and knowledge base articles
- Follow standard procedures and guidelines to ensure quality and customer satisfaction
- Collaborate with other teams and vendors to escalate and resolve complex issues
Education Required:
- Bachelor’s degree or equivalent experience in computer science, engineering, or related field
Requirements for the role:
- Bachelor’s degree or equivalent experience in computer science, engineering, or related field
- 1-3 years of experience in technical support or customer service
- Proficient in English and Hindi languages
- Knowledge of Windows, Linux, or Mac operating systems and applications
- Ability to diagnose and solve technical problems using analytical and logical skills
- Excellent communication and interpersonal skills with the ability to handle diverse and difficult situations
skills
- Technical support
- Customer service
- Windows, Linux, or Mac operating systems and applications
- Troubleshooting
- Communication
- Teamwork
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SALARY:As per company norms
Benefits from the company:
- Competitive compensation and incentives
- Health insurance and wellness programs
- Flexible work arrangements and work-life balance
- Learning and development opportunities and certifications
- Recognition and rewards for performance and innovation
Important points:
- The job is a full-time and permanent position
- The job requires working in shifts, including nights, weekends, and holidays
- The job requires passing a background check and a technical assessment
- The job application deadline is 15th March 2024
- The candidates who are shortlisted will be contacted by IBM for further rounds of interview
