Role :
Technical Support Specialist
Location :
Delhi, India
JOB DESCRIPTION:
Job description
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What you will do
- outgoing calls to clients;
- response to clients requests via chat and email;
- analysis of client requests (chat, email);
- conflicts resolution.
Education Required:
- Any Qualification
skills
- PC knowledge at the confident user leveL
- Google products knowledge: Google Sheets, Google Docs)
- Grammatically correct in written and verbal
- Competent verbal and written communication.
- Hindi & English language speaker
- Typing skills (min. 100 words per minute)
- Communication: demonstrates the ability to convey information, thoughts, ideas, and emotions effectively and clearly to others. It involves both verbal and non-verbal forms of expression, including speaking, listening, writing
- Collaboration: demonstrates strong interpersonal and intrapersonal qualities and competencies which leverage to collectively solve a problem or make progress toward a common goal
- Teamwork: demostrates tendency to care more about helping team to achieve a common goal or to complete a task in the most
- Willingness to learn: always open to – or seeking out – new experiences, skills and information that improve his/her abilities and knowledge
- Patience: demostrates the ability to remain calm and composed in challenging or frustrating situations, especially when facing delays, obstacles, or dealing with difficult individuals.
- Attention to detail: monitors and checks work or information, while organizing time and resources efficiently
- Self-discipline: demonstrates the ability to push him/herself forward, stay motivated, and take action, regardless of how he/she is feeling, physically or emotionally
- Time management: is able to organize & plan processes with effective division time between different activities, works smarter, not harder, gets more done in less time – even when time is tight and pressures are high
- Problem-solving: seeking mutually beneficial solutions and being willing to compromise to achieve common goals based on analysis of available facts
- Creativity: demonstrates the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas
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