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inDrive is hiring for Technical Support Specialist | Apply Now

Role :

Technical Support Specialist

Location :

Delhi, India


Job description

What you will do

    • outgoing calls to clients;
    • response to clients requests via chat and email;
    • analysis of client requests (chat, email);
    • conflicts resolution.

Education Required:

  • Any Qualification


  • PC knowledge at the confident user leveL
  • Google products knowledge: Google Sheets, Google Docs)
  • Grammatically correct in written and verbal
  • Competent verbal and written communication.
  • Hindi & English language speaker
  • Typing skills (min. 100 words per minute)
  • Communication: demonstrates the ability to convey information, thoughts, ideas, and emotions effectively and clearly to others. It involves both verbal and non-verbal forms of expression, including speaking, listening, writing
  • Collaboration: demonstrates strong interpersonal and intrapersonal qualities and competencies which leverage to collectively solve a problem or make progress toward a common goal
  • Teamwork: demostrates tendency to care more about helping team to achieve a common goal or to complete a task in the most
  • Willingness to learn: always open to – or seeking out – new experiences, skills and information that improve his/her abilities and knowledge
  • Patience: demostrates the ability to remain calm and composed in challenging or frustrating situations, especially when facing delays, obstacles, or dealing with difficult individuals.
  • Attention to detail: monitors and checks work or information, while organizing time and resources efficiently
  • Self-discipline: demonstrates the ability to push him/herself forward, stay motivated, and take action, regardless of how he/she is feeling, physically or emotionally
  • Time management: is able to organize & plan processes with effective division time between different activities, works smarter, not harder, gets more done in less time – even when time is tight and pressures are high
  • Problem-solving: seeking mutually beneficial solutions and being willing to compromise to achieve common goals based on analysis of available facts
  • Creativity: demonstrates the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas

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