Role:Process Executive - Customer Service Representative
Location: Bengaluru,Mysore
JOB DESCRIPTION:
Should have good command and Fluency over English and Hindi + Any other regional language will be added advantage. • Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Excellent communication skills to attend/resolve client issues on calls/chat/mail. • Excellent verbal, written communication, interpretation and active listening skills • Ability to quickly and efficiently assimilate process knowledge. • Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry. • Should be comfortable working from office. • Being proactive and show the utmost respect for customer’s time. • Good time management, ensuring all contacts with customers add value
Educational Requirements
Graduate
Service Line
BPO Service Line
Additional Responsibilities:
Qualification:: B.Com/M.Com/BBM/BBA Time:: 8am to 8pm(Rotational Shifts) Number of days working:: 6 Days (1 day rotational off, apart from Sunday) Location: Mysore Experience level: 0 – 1 year
Education Required:
B.Com/M.Com/BBM/BBA
skills
- Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Excellent communication skills to attend/resolve client issues on calls/chat/mail. • Excellent verbal, written communication, interpretation and active listening skills • Ability to quickly and efficiently assimilate process knowledge. • Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry. • Should be comfortable working from office. • Being proactive and show the utmost respect for customer’s time. • Good time management, ensuring all contacts with customers add value
