Role:Customer Experience Representative (Remote)
Location: work from home
JOB DESCRIPTION:
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with Developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via email.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.
Work might not only be limited to the above mentioned tasks.
Explore more new job openings
Mastercard Startpath finalists; official global partner with Mastercard
Part of Microsoft for Startups; official Microsoft Azure global Partner
Selected in Visa Fintech Partner Connect Program for CEMEA region
Finalists in Qatar Fintech Hub Accelerator Programme
Tech30 Startup of the year by Yourstory
Nominated for Bootstrapped Startup of the year by SaaSBoomi
Featured in leading publications including BloombergQuint, Yourstory, The Morning Context, Finextra, The Fintech Times, Gulf Times, etc.
Education Required:
- Any Graduation
- Any Stream
skills
Profitable company with a team-first culture
Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
25% team ownership – Buybacks every 6 months from profit pool
Work from anywhere – Goa or Bali or Ladakh – Permanently remote
Unlimited leaves – There is no leave policy at Nuclei.
4.5 days working. Friday 2nd halves are focused on learning and development
What we do is a part of work – Book club, Hackathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.
Get instant updates on the latest jobs! Join our WhatsApp and Telegram groups.
To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below
