Role:Success Coach -Telugu
Location: work from home
JOB DESCRIPTION:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts” when handling different topics
- Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
- Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
- Keep records of all conversations in our database in a comprehensible way
- Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
- Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
- Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration.
- Ensure that users are actively participating in different activities and making good progress.
- Communicate users’ progress and course-related updates to parents/guardians periodically.
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What you will do
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts” when handling different topics
- Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
- Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
- Keep records of all conversations in our database in a comprehensible way
- Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
- Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
- Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration.
- Ensure that users are actively participating in different activities and making good progress.
- Communicate users’ progress and course-related updates to parents/guardians periodically.
Education Required:
ANY GRADUATION
ANY STREAM
skills
- Should be proficient in one of the native languages of Telugu
- Proven experience in mentoring, coaching, or customer support roles.
- Customer focus and adaptability to different personality types
- Strong verbal communication skills along with active listening
- Excellent interpersonal skills with a focus on empathy and a positive attitude.
- Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success.
- Ability to multitask, prioritize effectively, and manage time efficiently.
- Basic proficiency in using digital communication tools and spreadsheets.
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