Role: Advisor, ONDC
Location: BANGALORE
JOB DESCRIPTION:
About company: PhonePe is a leading digital payments company in India that offers online and offline payment solutions to millions of customers and merchants.
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Responsibilities:
- Handle customer queries and complaints through phone calls, emails, and chats
- Provide accurate and timely information to customers and ensure their satisfaction
- Escalate complex issues to the relevant teams and follow up on the resolution
- Maintain records of customer interactions and feedback
- Identify areas of improvement and suggest solutions to enhance customer experience
Education Required:
- Graduation or equivalent degree in any stream
- 0-2 years of experience in customer service or related field
- Excellent communication skills in English and Hindi
- Ability to work in a fast-paced and dynamic environment
- Willingness to work in shifts, weekends, and holidays
- Knowledge of PhonePe products and services is preferred
skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- PhonePe products and services
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SALARY:As per company norms
Benefits from the company:
PhonePe offers a competitive salary and a range of benefits such as health insurance, provident fund, gratuity, performance bonus, employee stock options, and more.
Important points:
The job application deadline is 31st January 2024. The candidates who are shortlisted will be contacted by PhonePe for further rounds of interview. The job offer is subject to background verification and document verification.
