Phonepe is hiring for advisor role| Apply Now

Role:Advisor

Act with integrity & think customer-first in every interaction
Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
Ability to flex between phone & data channels
Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.
Achieve month on month input and output matrix as assigned by the supervisors.
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Any Degree

Have excellent written and verbal communications in English & Hindi
0 – 2 years of work experience in insurance advisory/sales roles
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Graduation (10+2+3) is Mandatory
Multilingual skills (spoken + written) in South Indian languages are preferred
Comfortable in working in shift and roster as per requirement