JOB ROLE: Telecalling operations
Location - Work from Home
JOB DESCRIPTION:
A PhonePe Telecalling Agent typically has the following responsibilities:
Outbound calling: You will be making outbound calls to potential or existing customers to promote PhonePe’s products and services.
Lead generation: You will be responsible for generating leads by identifying potential customers and scheduling appointments for sales representatives.
Customer engagement: You will be engaging with customers to understand their needs and to promote PhonePe’s products and services.
Data management: You will be maintaining accurate records of customer interactions and updating the customer database.
Meeting sales targets: You will be working towards meeting sales targets by making a certain number of calls per day and closing sales.
Problem resolution: You may also be required to assist customers with resolving any issues they may have with PhonePe’s products and services.
Training: You may be required to participate in training programs to improve your sales and customer service skills.
Education Required:
12th pass
Diploma
Any Degree
Any stream
Skills Required:
Communication skills: You must have excellent verbal and written communication skills, as you will be making a large number of calls and engaging with customers on a daily basis.
Sales skills: You must be able to effectively sell PhonePe’s products and services to potential and existing customers.
Customer service skills: You must have strong customer service skills, as you will be the first point of contact for customers seeking assistance.
Time management skills: You must be able to manage your time effectively and prioritize tasks to meet sales targets and customer service goals.
Organization skills: You must be able to maintain accurate records of customer interactions and update the customer database in a timely manner.
Problem-solving skills: You must be able to troubleshoot and resolve customer issues in a professional and effective manner.
Technical skills: You should have basic computer and technology skills, as you will be using a computer and phone for most of your work.
Team player: You should be a team player and able to work effectively with other team members to meet customer service and sales goals.