Role:Customer Success Freshers
Location: work from home/parttime
JOB DESCRIPTION:
- Product Management: Collaborate with customers and customer-facing teams to sculpt and refine our product, ensuring it stands out as the most user-friendly platform in the industry. It is a perfect fit for those with a flair for creativity.
- Program Management: Engage directly with our customers, understand their needs, Solve their problems with automation and channel those insights to our product management team to continue enhancing our platform—a role tailored for those with an analytical mindset.
- Account Management: Dive deep into client onboarding, engage with industry leaders, and tailor customer accounts to precisely meet their business needs. If you possess exemplary people skills, this role beckons.
Customer Success Values:
We believe as a fully remote company which is scaling at a rapid pace, organisation values & institutionalising these values are pivotal to its growth & sustenance.
Recruit CRM organisational values form an acronym CACTI – Customer Obsession, Aggressiveness, Commitment, Transparency, Integrity.
Customer Obsession – Tirelessly run the extra mile, making the customer’s perception your reality.
Aggression – Earn customer loyalty through an aggressive commitment to their needs.
Commitment – The goal is to set realistic customer expectations and then not to just meet them but to exceed them — in unexpected and helpful ways. It’s a day-in, day-out, ongoing, never-ending, persevering activity.
Transparency – Honest communication must be the foundation of all internal and customer interactions.
Integrity – If you want to be successful, never lie to yourself”. Be honest to yourself, your team, and especially your customer.
Key Responsibilities:
- Learn our platform Recruit CRM and understand the recruitment business.
- Handle client queries via chat, email and video calls to gain experience.
- Understand and convey customer needs to the team.
- Solve user challenges, providing solutions or workarounds.
- Uphold communication guidelines and procedures.
- Build and nurture client relationships.
- Continuously strive for exceptional service delivery.
Education Required:
- Fresh graduates/post-graduates of 2024 in fields like B.Com, BA, BBA, M.Com, MA, MBA, or similar.
skills
- English proficiency in both written and spoken communication is essential.
- Those with a basic understanding of the SaaS industry.
- Candidates with excellent communication, problem-solving, empathy, analytics, presentation, and documentation skills.
SALARY:as per the norms
- Internship Stipend (3 months): INR 7,500/month working 21 hours per week.
- Training Stipend (6 months): INR 12,000/month working 42.5 hours per week.
- Post Training (Full-Time) Salary: INR 500,000 p.a. Base Salary + INR 100,000 Performance Pay (quarterly).
- Extra allowance for people working in US shifts (between 20 – 50% of your base pay depending on exact shift).
- Comprehensive benefits post the training period, including health insurance, paid leaves, and many more.
- After the initial 9-month training period where you will be doing our main Europe shift, you will be moved to one of our 5 core work shifts once you become a full-time employee:
- Europe – Noon – 10 pm Monday – Friday
- Asia Pacific – 6 am – 4 pm Monday – Friday
- Half North America – 4 pm – 2 am Monday – Friday
- Full North America – 8 pm – 6 am Monday – Friday
- Middle East – 10 am – 8 pm Sunday – Thursday
