Seagate is Hiring for Intern Role | Apply Now

 Leverage your creativity in solving complex hardware and software issues related to an end user’s computer 
•    Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community  
•    Learn how to quickly adapt to situations faced by the end user in a fast-paced environment 
•    Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
•    Obtain a general understanding of the Active Directory environment
•    Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions 
•    Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
•    Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now 
•    Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)

•    You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions 
•    You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems 
•    You have a general understanding of computer hardware and software troubleshooting and issue resolution
•    You have experience using critical thinking skills to identify and resolve technical issues
•    You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10 OS
•    You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems