JOB ROLE:Associate - Channels Tech Specialist
Location - Hyderabad/Secunderabad
JOB DESCRIPTION:
- Be a Product specialist for the Enterprise Solutions and provide in-depth technical assistance to clients
- Assist in deployment and troubleshooting on-the-go
- Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues
- Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements
- Research and gain knowledge on the rapidly evolving product offerings
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of
- Enterprise Solution’ applications with focus on pending modifications and fixes
- Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines
Education Required:
- Graduate in Computer Science with 0 to 2 years of experience
Skills Required:
- The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking
- Solid communication skills (English verbal & written)
- Good knowledge in .Net/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
- Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Web Transport Schemes (SOAP, XML, JSON, etc.)
- Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
- Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
- Exposure to WINDOWS, UNIX or LINUX environments
- Knowledge on RDBMS concepts
- Quick learner and ability to grasp new technologies
- Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills
- Ability to keep pace with rapid changes in products
- Willing to work in any 5 day shifts and longer night shifts
