Role:Support Intern
Location: WORK FROM HOME
JOB DESCRIPTION:
At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
But what sets us apart? Let us introduce you to our exciting product stack:
- SpringVerify: Our B2B background verification platform
- EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
- Trivia: Fun remote team-building! Real-time games for strong bonds.
- SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
- SpringRecruit: Find talent effortlessly! Free applicant tracking system.
- Albus: AI-powered workplace search and knowledge bot for companies
Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that’s anything but ordinary!
Role Overview
First and foremost, we’re looking for people who are excited about what we’re doing—you don’t need to know anything about the HRTech ecosystem, but should be excited to learn.
The objective for a Support Intern at SpringVerify is to be able to provide excellent customer service while gaining a deep understanding of the background verification process.
Responsibilities
- Handling customer queries and resolving issues related to the verification process.
- Being educated about the various aspects of background verification, including operations processes of education, employment, address etc.
- Understanding product and services in detail to provide accurate information to customers.
- Collaborating with different teams to understand their role in the verification process and how to enhance the overall customer experience.
- Problem-solving skills to effectively address and resolve customer issues.
- Exceptional communication skills to interact professionally with customers and team members.
- Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
- Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Your work plan for first few weeks-
1st & 2nd week-
- Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
- Training on SpringVerify in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
- Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
- Getting to know the support function and the work, closing 50 tickets per day.
5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
Education Required:
- Currently pursuing or recently completed a degree.
skills
- High Agency: Ability to take initiative, make decisions, and proactively address challenges.
- Strong verbal and written communication skills.
- Ability to handle customer enquiries with empathy and professionalism.
- Detail-oriented with excellent problem-solving abilities.
- Proficient in using Microsoft Office Suite and comfortable with various software applications.
- Enthusiastic team player with a willingness to learn and adapt.
- Currently pursuing or recently completed a degree.
