Standard chartered is hiring for Officer Client Care Executive | Apply Now

What you will do

• • RESPONSIBILITIES

    • Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
    • Sign up customers for value added services and digital education (if applicable)
    • Tag the call type accurately as appropriate
    • Give accurate information to customers on his queries / concerns
    • Have high awareness levels on KYC and Anti-money laundering Policy
    • Multi-skilled to handle both inbound and outbound calls (if applicable)
    • Initiate and strive towards achieving set targets and service standards
    • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
    • Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
    • Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
    • Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
    • Customer Data Confidentiality to be strictly adhered to
    • Adherence to compliance with all applicable rules / regulations and group policies
    • Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
    • Follow up on delinquent accounts to negotiate for timely payments (if applicable)